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Insight Type: Industry News

Customer experience acquisitions and funding news
Alex Gaw

10KC, Jasper, and Acoustic Obtain New Investment and Growth Funds

Also: AB Tasty and WebFx Acquire New Properties Epoq and Nutshell
Tech industry layoffs
Sherril Hanson

Tech Layoffs are Getting Focus, but No Need for Panic in the CX Sector

EX and CX Technologies Will Only Grow in Importance During this Turbulent Time
Holiday season hiring trends
Alex Gaw

US Retailers Hesitate to Hire More People for Busy Holiday Season

New UKG Report: Retail Stores Predicted to be Seriously Understaffed
WorkTango-Kazoo integrated EX platform
Sherril Hanson

WorkTango + Kazoo Rebrands and Offers Broad EX Platform

Integration of Solutions from Legacy Companies Results in Integrated Solution
CX customer wins and case studies
Alex Gaw

Customer Wins for Canvs AI, Sprinklr, eGain, Tealium, and MoEngage

Partners Include PODS, Abu Dhabi Digital Authority, Indegene, and Holiday Factory
Customer data platform product announcements and platforms
Sherril Hanson

Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium

Data Security, Consent Management, and Industry Specific Solutions Are Launched
Customer experience for US veterans
Alex Gaw

US Department of Labor Awards $1.2 Million Contract to Improve CX for Veterans

Contract Awarded Through the Veterans’ Employment and Training Service to Technical Assent LLC
Background noise reduction for customer service
Keith Kirkpatrick

Background Noise Elimination a Key to Ensuring Good Interactions Through Voice

AI Technology Offers One Method for Suppressing Noise on Both Ends of a Call
Human resources and employee experience technology
Sherril Hanson

HR Technologies: Dissatisfaction and Need for Modernization

Investments Will Continue, But They Need to Be Strategic for Positive EX
Momentive workforce reduction
Sherril Hanson

SurveyMonkey Parent Momentive Lays Off 11% of Workforce

SurveyMonkey Parent Momentive Lays Off 11% of Workforce
CX surveys and research studies
Alex Gaw

New Research from Conduent, Bazaarvoice, Redpoint Global, and Pegasystems

Also: New South Wales in Australia Launches World’s Biggest CX Survey
Metaverse virtual contact center
Alex Gaw

Japan’s transcosmos and NTT Launch Demo of Virtual Contact Center in the Metaverse

The Test Sought to Find New Ways of Working for Employees
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