Insight Type: Industry News

Auto authentication using multi-factor authentication and biometrics
January 27, 2023

Auto-Authentication Techniques to Save Time and Improve CX

QuestionPro Workforce DEI study
January 27, 2023

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

CX Innovator Series - Sri Safitri, Telkom Indonesia
January 27, 2023

CX Innovators: Sri Safitri, Telkom Indonesia

Customer data platform (CDP) product launches, partnerships, and research studies
January 27, 2023

CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk

SugarCRM digital self-service launch
January 26, 2023

SugarCRM Debuts New Digital Self-Service Capabilities

CX innovator Deba Sahoo of Fidelity Investments
January 25, 2023

CX Innovators: Deba Sahoo, Fidelity Investments

Healthcare employee experience and patient experience
January 25, 2023

Healthcare Workers Struggle With EX; Patient Experience Lags

CX Innovators - Clint Payne, MultiChoice
January 25, 2023

CX Innovators: Clint Payne, The MultiChoice Group

Digital employee experience product launches and partnerships
January 24, 2023

EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink

Hospitality tech consumer research studies
January 23, 2023

CX Implications of Hospitality Tech Study Data

January 23, 2023

Improving CX in Food Manufacturing

Microsoft Invests in Darwinbox
January 18, 2023

Microsoft Invests in HR Software Company Darwinbox

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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