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Insight Type: Industry News

Salesforce analytics for CSPs
Keith Kirkpatrick

Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers

New Solutions Designed to Meet Customer Needs While Helping CSPs Reduce Costs
Exemplifi and Chatmeter studies on online reviews
Sherril Hanson

Research Points to the Importance of Online Reviews

Data from Emplifi and Chatmeter Show Consumers Reliant on Reviews for Purchasing Decisions
KDDI Oracle mobile payments
Sherril Hanson

KDDI Partners with Oracle to Update Mobile Payment and Customer Loyalty Infrastructure

Popular Programs Will See Faster Payment Processing
CX surveys and research studies
Alex Gaw

New Research from Salesforce, Algolia, Theatro, and KPMG Saudi Arabia

Topics Include Importance of Data, Retailer Search Capabilities, In-Store Shopping, and CX Sector Excellence in Saudi Arabia
CX customer wins and case studies
Alex Gaw

Customer Wins for SugarCRM, Adobe, Nvidia, Salesforce, and Conduent

Partners Include Fern Energy, Qualcomm, Airtel, Santander UK, and Virgin Atlantic
Medalllia Experience Orchestration
Sherril Hanson

Medallia Launches Experience Orchestration Platform

Product Leverages Omnichannel Customer Insights for More Personalized Customer Journeys
Amdocs Microsoft Customer Engagement Platform
Keith Kirkpatrick

Amdocs, Microsoft Announce a New Customer Engagement Platform

New Platform Brings Together Amdocs’ Commerce and Care Suite and Microsoft’s Cloud Solutions
Remote contact center management
Keith Kirkpatrick

Managing Remote Contact Center Workers to Ensure Success

A Combination of Tools, Training, and Engagement Can Improve the Remote Worker/Management Dynamic
Amdocs CX customer wins and case studies
Alex Gaw

Amdocs Teams Up with New Partners in CX Projects

Partners Include Vodafone Ireland, Telefonica Germany, Three UK, and Bank Hapoalim
CX acquisitions and funding news
Alex Gaw

M&A and Expansion News on Empyrean, Zoho, GoCo, Sendinblue, and GSoft

Acquired: Enspire, WFHomie, Captain Wallet, and Didacte
CX Innovator Series survey
Clint Wheelock
Clint Wheelock

CX Innovator Series: Take the Survey!

Quantitative Study to Assess CX Drivers and Barriers, Organizational Structure, Technology Strategy, and Key Success Metrics
Interview with Marco Toscano, Director of CX for Denver International Airport
Sherril Hanson

5 Questions with Marco Toscano, Director of CX, Denver International Airport

Supporting Positive Customer Journeys in the World’s Third Busiest Airport
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