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Insight Type: Industry News

Sherril Hanson

HubSpot Announces the Launch of CMS Hub Starter to Help Growing Companies Build CRM-Powered Websites

The new tier joins existing Professional and Enterprise editions of CMS Hub to provide tools and features for growing companies
Sherril Hanson

Sodexo, Global Food and Facilities Management Services Provider, Chooses Bright Pattern for Omnichannel CX

Global food giant chooses Bright Pattern to unify interactions across channels and business units for their Latin American contact center operations
Sherril Hanson

Pizza Hut Partners with Contentsquare for Experimentation and Improved Digital Customer Experience

International restaurant giant puts experimentation at the heart of its customer experience design
Sherril Hanson

Total Economic Impact Study Finds Kustomer’s CX Platform Produces More than 400% ROI

Study Further Finds That Centralizing CX Operations And Use of Automation and Intelligence Provides Measurable Value To Brands
Sherril Hanson

AnyRoad Brings First-Party Data Collection to Field Marketing with AnyRoad Live

Brands Can Now Capture, Measure and Manage Customer Insights From Experiential Activations from Anywhere at Scale
Alex Gaw

CX Investment and M&A Activity in the News

A Spate of High-Profile Acquisitions Have Taken Place in the Last 15 Days
Sherril Hanson

NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations

The NICE CXone Summer 2021 release empowers enterprises to engage customers where their true journey begins and delivers answers faster than ever, ensuring next-gen, digitally fluent CX
Keith Kirkpatrick

Manufacturing & Industrial: Using MaaS Platforms to Improve CX

Sherril Hanson

MoEngage Raises $32.5M for Its Customer Engagement Platform on the Back of Surging Growth Worldwide

Keith Kirkpatrick

CX for Streaming Services

Keith Kirkpatrick

Keeping Citizens Informed and Engaged via Technology

Keith Kirkpatrick

Omnichannel Approach to Delivering Personalized CX is a Key Factor in CX Market Growth, According to Dash Research Forecast

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