Insight Type: Industry News

In its constant quest to hone its support services for Web3 users, ConsenSys is partnering with LivePerson to provide conversational AI support for its blockchain and crypto communities, starting with users of leading crypto wallet MetaMask. These industry-leading experiences will provide immediate, trusted responses and give them the solutions they need faster than ever. Users can expect to access the new customer experience in November.

Strategic investment, led by Permira, will fuel international expansion and advance Digital Experience Intelligence (DXI) across digital products, websites and mobile applications

Hootsuite builds the future of social commerce, providing brands the opportunity to drive more sales via their social channels by leveraging the power of AI.

The new tier joins existing Professional and Enterprise editions of CMS Hub to provide tools and features for growing companies

Global food giant chooses Bright Pattern to unify interactions across channels and business units for their Latin American contact center operations

International restaurant giant puts experimentation at the heart of its customer experience design

Study Further Finds That Centralizing CX Operations And Use of Automation and Intelligence Provides Measurable Value To Brands

Brands Can Now Capture, Measure and Manage Customer Insights From Experiential Activations from Anywhere at Scale

The NICE CXone Summer 2021 release empowers enterprises to engage customers where their true journey begins and delivers answers faster than ever, ensuring next-gen, digitally fluent CX