Insight Type: Industry News

August 4, 2021

SocialChorus and Dynamic Signal Complete Merger

August 4, 2021

Deloitte Digital Launches New SAP® Customer Experience Offerings on Hux Platform

August 4, 2021

Top Fortune 500 Bank Selects BryterCX’s Industry-Leading Journey Management Solution

August 4, 2021

Archway Marketing Services Moves To Cloud With 8×8 XCaaS To Drive Technology Enhancement Initiative

August 4, 2021

ConsenSys Evolves Customer Experience and Trust with LivePerson

August 4, 2021

FullStory Secures $100 Million Investment at $1.8 Billion Valuation to Accelerate Global Growth

August 4, 2021

HubEngage And Tango Card Launch Strategic Partnership To Bring Gift Card Incentives To Companies Seeking To Enhance Employee Engagement And Rewards

August 3, 2021

Hootsuite Acquires Conversational AI Leader Heyday for CA $60 Million

August 3, 2021

HubSpot Announces the Launch of CMS Hub Starter to Help Growing Companies Build CRM-Powered Websites

August 3, 2021

Sodexo, Global Food and Facilities Management Services Provider, Chooses Bright Pattern for Omnichannel CX

August 3, 2021

Pizza Hut Partners with Contentsquare for Experimentation and Improved Digital Customer Experience

August 3, 2021

Total Economic Impact Study Finds Kustomer’s CX Platform Produces More than 400% ROI

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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