Insight Type: Industry News

August 10, 2021

NICE CXone Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service For 7th Consecutive Year

August 10, 2021

Iconic American Travel Brand Airstream Deploys Amperity CDP to Drive Increased Brand Loyalty and Deliver Enhanced Customer Service

August 10, 2021

Medallia Becomes the Official Feedback Partner for MotoAmerica

August 9, 2021

Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud Platform

August 6, 2021

Improving Agent Experiences to Drive CX Improvement

August 6, 2021

IPO Activity on the Rise in the CX Market

August 6, 2021

Managing Rapid Change in the Retail CX Market

August 5, 2021

COPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard

August 5, 2021

Jens Oberbeck Joins Pipedrive as the New VP of Sales

August 4, 2021

Amdocs Extends Agreement with Vodafone Spain to Modernize its Customer Relationship Management Platform

August 4, 2021

NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry’s Most Advanced Conversational AI Solution, Powered by Amelia

August 4, 2021

Five9 is now part of the Gartner Peer Insights Customer First Program for Contact Center as a Service

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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