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Insight Type: Industry News

Keith Kirkpatrick

Improving Agent Experiences to Drive CX Improvement

Sherril Hanson

IPO Activity on the Rise in the CX Market

Keith Kirkpatrick

Managing Rapid Change in the Retail CX Market

Sherril Hanson

COPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard

New release includes new and updated best practices to help organizations improve the customer experience and increase revenue while lowering cost.
Sherril Hanson

Jens Oberbeck Joins Pipedrive as the New VP of Sales

Sherril Hanson

Amdocs Extends Agreement with Vodafone Spain to Modernize its Customer Relationship Management Platform

Amdocs to work alongside Vodafone Spain to manage its modernization program, designed to uplift the platform to manage its customer base.
Sherril Hanson

NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry’s Most Advanced Conversational AI Solution, Powered by Amelia

Revolutionary digital Employee and Consumer Conversational AI solution delivers personalized intelligent self-service and accelerates time-to-value
Sherril Hanson

Five9 is now part of the Gartner Peer Insights Customer First Program for Contact Center as a Service

Five9 signals its commitment to listening to its customers and sourcing unbiased customer feedback as it joins the Gartner Customer First Program.
Sherril Hanson

SocialChorus and Dynamic Signal Complete Merger

The SocialChorus and Dynamic Signal merger will bring forward the most innovative and customer-focused provider of digital employee experience cloud-based software.
Sherril Hanson

Deloitte Digital Launches New SAP® Customer Experience Offerings on Hux Platform

New offerings enable a streamlined purchase process and accelerated implementation for clients
Sherril Hanson

Top Fortune 500 Bank Selects BryterCX’s Industry-Leading Journey Management Solution

Sherril Hanson

Archway Marketing Services Moves To Cloud With 8×8 XCaaS To Drive Technology Enhancement Initiative

Marketing Logistics and Supply Chain Provider Enhances Employee and Customer Experience Using Integrated Contact Center and Voice Communications, and 8×8 Voice for Microsoft Teams
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