Insight Type: Industry News

August 11, 2021

New Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent

August 11, 2021

NICE Expands Digital CX Leadership with Digital Customer Guidance

August 11, 2021

Ethereum Firm ConsenSys Partners with Conversational AI Innovator LivePerson

August 11, 2021

Jens Oberbeck Named to New Executive Post at CRM Platform Pipedrive

August 11, 2021

AI-Focused Firms Fuel Numerous CX Acquisitions This Year

August 10, 2021

Ada’s Automation-First Approach Helps Retailers Accelerate Innovation and Prepare for Their Brands’ “Superbowl Moments”

August 10, 2021

Verint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement

August 10, 2021

Zoho Launches Canvas, The Industry-First Design Studio to Re-envision The CRM Experience For Enterprises

August 10, 2021

LivePerson launches Conversational Marketplaces, connecting merchants and shoppers directly for personalized interactions

August 10, 2021

Demand for Digital Employee Experience Continues to Propel Nexthink’s Exceptional Growth

August 10, 2021

THUNDERHEAD INCLUDED IN LAZARD EUROPEAN VENTURE GROWTH INDEX (T100)

August 10, 2021

Alida Introduces Alida TXM Amidst Year of Continuous Innovation

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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