Insight Type: Industry News

August 31, 2021

NICE Robotic Process Automation Fuels Smarter Automation Discovery and Hyper-Personalized CX With Tailored AI Capabilities

August 31, 2021

Leading Multinational Wholesaler Deploys Bright Pattern for Omnichannel Customer Experience

August 30, 2021

Qualtrics Launches EX25, Modernizing the Approach to Managing the Employee Experience

August 30, 2021

Amplitude Announces Filing of Registration Statement for Proposed Direct Listing of its Class A Common Stock

August 30, 2021

Quantum Workplace Introduces Integration With Microsoft Teams

August 30, 2021

Lucency Selects IntelePeer’s Atmosphere CPaaS Solution to Enhance Its Breakthrough Digital-to-Voice SaaS Technology Offering for Telephony Customers

August 30, 2021

IHiS Selects Qualtrics to Understand and Optimise Customer Experience for HealthHub

August 30, 2021

ALIDA WELCOMES NEW CHIEF ARCHITECT TO STRENGTHEN TECHNOLOGY ARCHITECTURE ACROSS THE ALIDA TXM PLATFORM

August 27, 2021

Qualtrics and Mercer Join Forces for Employee Experience Betterment

August 27, 2021

Creatio Partners with a Leading Solutions & Consultancy Services Provider in Turkey, PeraNet

August 26, 2021

Medallia Announces Medallia Marketing Experience on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

August 26, 2021

NICE CXone Digitally Transforming GWA’s Contact Centers for Improved Customer Experiences

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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