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Insight Type: Industry News

CX acquisitions and funding news
Alex Gaw

M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory

Also: Meta Platforms Rethinks Investment in Kustomer
Workhuman interview
Sherril Hanson

5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman

Recognition Programs Support Engagement and Retention with Proven ROI
Twilio and Qualtrics integration
Sherril Hanson

Twilio-Qualtrics Integration Supports Enriched Customer Profiles

Twilio VP of Product Management Kathryn Murphy Shares Insights on Enhanced Journey Orchestration
Microsoft Copilot product launch
Alex Gaw

Microsoft Unveils Copilot as New AI Assistant to Change How People Work

Powered by GPT-4 and Using Natural Language, Microsoft 365 Copilot Turns Words Into Potent Productivity Tool
Zoho employee experience
Sherril Hanson

Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX

Technology Aims for Interactions to Be Seamless, Effortless, and Efficient
CX customer wins and case studies
Alex Gaw

Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE

Partnership Initiatives Benefit MillerKnoll, Holiday Inn Club Vacations, Khalsa Credit Union, Peltz Shoes, and LanguageLoop
HP Cartridge Authentication
Keith Kirkpatrick

Despite Customer Anger, HP Stands by Its Cartridge Authentication System

Companies Need to Fully Explain the Value to the Customer of Restrictive Policies
White House CX initiative
Alex Gaw

White House Requests More Than $500 Million for CX Initiatives

Spending Plan Will Draw from Fiscal 2024 Budget
Sherril Hanson

Qualtrics Announces General Availability of Manager Assist

Dash Research Interviews Wojtek Kubik, Qualtrics Head of Product Management, EX: Upcoming Features to Double Down on Employee Wellbeing and Engagement
CX surveys and research studies
Alex Gaw

New Research from Execs In The Know, Braze, Clootrack, Telus International, and PwC

New Research from Execs In The Know, Braze, Clootrack, Telus Int’l, and PwC
Generative AI survey from Salesforce
Alex Gaw

IT Leaders Prioritize Generative AI as a Game-Changer, But Concerns Abound

Security and Ethical Issues Present the Most Pressing Worries, According to Salesforce Survey
CX startup funding
Alex Gaw

New Funding for Typeface, IrisCX, Bonusly, and Bright Software

Also, QuestionPro Acquires Pundit Consultantz and Names Arti Bedi Pullins as New President
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