Insight Type: Industry News

September 13, 2021

CX Tech Leader, Alvaria, Inc. Announces Complete Integration of Recent Aspect and Noble Systems Acquisitions

September 10, 2021

Airport CX: Choices, Choices . . . Wait in Line or Read a Book While Sipping a Beverage?

September 10, 2021

Skeepers Group Launches CX Management, A Plug-in to Rationalize Customer Feedback

September 10, 2021

New ASAPP Research Reveals Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in The Nation

September 10, 2021

Sprinklr Introduces Modern Research Lite

September 9, 2021

IntelePeer’s Atmosphere CPaaS Solution is Now Available in IBM Watson Assistant Designed to Create Enhanced Contact Center Experiences

September 9, 2021

Vantage Circle Partners With JazzHR To Enhance Employee Experience

September 9, 2021

IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services

September 9, 2021

Dynamic Yield Celebrates Stella & Dot, StriVectin, LUISAVIAROMA, and Others in Inaugural 2021 Personalization Awards

September 9, 2021

InMoment Completes Acquisition of Lexalytics, the Leader and Pioneer of Structured and Unstructured Data Analytics

September 9, 2021

Optimizely Announces Opticon21: Digital Experience Leaders to Convene at Global, Virtual Event

September 9, 2021

New Automation and AI Innovations from Service Cloud Transform the Contact Center to a Digital HQ for Service Teams

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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