Insight Type: Industry News

September 25, 2021

Roundup: CX Mergers and Acquisitions, Funding Activity in September

September 24, 2021

Luxury retailer Christofle selects GetFeedback by Momentive to bring in-store excellence online and elevate customer experience

September 23, 2021

New Study Reveals Significant Gap Between Canadian Consumer Expectations and Businesses’ Ability to Deliver on a Great Customer Experience

September 23, 2021

ALIDA ACTIVATE FALL 2021 EVENT BRINGS TOGETHER CX CHANGEMAKERS

September 23, 2021

Barceló Hotel Group selects Momentive to power its global customer experience program with GetFeedback

September 23, 2021

Forrester Introduces New Forrester Decisions Service For Customer Experience Leaders

September 23, 2021

Zeotap launches Consent Orchestration to simplify data compliance for marketers

September 23, 2021

Amplitude Expects to Begin Trading on the Nasdaq Capital Market on September 28, 2021

September 23, 2021

NTT Global Customer Experience Benchmarking Report 2021

September 22, 2021

ServiceNow Releases Rome, the Latest Version of Now Platform

September 22, 2021

Consumers Likely to Shop with Brands that Understand Them This Holiday Season

September 22, 2021

Study: Over 90% of Organizations Lack Key Capabilities in Their CX Strategies

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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