Insight Type: Industry News

September 28, 2021

Tollring announces major upgrade to iCall Suite Call Analytics

September 28, 2021

Aptean Launches Integrated CRM and Industrial Manufacturing ERP

September 28, 2021

Dialpad wins 2021 Contact Center Technology Award from CUSTOMER Magazine

September 27, 2021

CRM Software Firm Optimove Secures New $75 Million Investment Round

September 27, 2021

Thankful Raises $12 Million in Series A Funding Led by Alpha Edison

September 27, 2021

Rybbon Partners with Medallia to Boost Response Rates of Surveys, Research, and Insights Communities Using Digital Incentives

September 27, 2021

Optimove Raises $75 Million to Help Brands Deliver AI-Mapped Customer Journeys and Personalization at Scale

September 27, 2021

AWS Shares New Business Momentum Milestones and Announces Three New Capabilities for Amazon Connect

September 27, 2021

PicPay of Brazil Chooses ActionIQ to Enhance Customer Experience and Support Massive Growth

September 27, 2021

Talkdesk Introduces First Business Phone System Natively Built on a Leading Cloud Contact Center Platform

September 27, 2021

HR Technology Vendors Fighting a War for Employee Experience

September 27, 2021

Contactless Trends in Hospitality that Improve CX and Calm COVID-19-Weary Nerves

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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