Insight Type: Industry News

October 5, 2021

Businesses are Emerging from Pandemic Better Equipped to Handle Advanced Customer Expectations

October 5, 2021

Dash Network Launches to Bring In-Depth Market Intelligence and Insights to the Global Customer Experience Industry

October 4, 2021

Sprinklr Introduces the Next Generation of Unified Modern Care for Faster Service, Engagement at Scale, and Increased Revenue

October 4, 2021

Alvaria Receives 2021 Contact Center Technology Award from CUSTOMER Magazine

October 4, 2021

Talkdesk Insurance Smart Service Solution Transforms Policyholder and Agent Interactions

October 4, 2021

Talkdesk Transforms Government Benefits Program Delivery

October 4, 2021

SYNLAB expands partnership with Feedtrail to gain real-time patient and customer feedback

October 4, 2021

Zeta Acquires Technology Platform and Data from Apptness to Strengthen Identity Solution and Omnichannel Marketing Platform

October 4, 2021

SMG receives a significant strategic investment from Brentwood Associates to accelerate innovation and increase value for clients

October 1, 2021

Forrester’s European Auto Manufacturers CX Index 2021: Physical Touchpoints Still Critical For Auto Purchase And Service Experiences

October 1, 2021

Forrester’s European Banking CX Index 2021: Pandemic Boosted The Importance Of Delivering Strong Digital Experiences

October 1, 2021

Qualtrics Completes Acquisition of Clarabridge

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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