Insight Type: Industry News

October 19, 2021

Energage Makes Pulsing for Continuous listening Easier and More Effective

October 19, 2021

Medallia Becomes the Official Feedback Partner for The McLaren Formula 1 Team

October 19, 2021

Workhuman® Partners with Service Credit Union to Double-Down on the Human Workplace

October 19, 2021

Workday Announces a More Immersive Digital Experience for Employees With Workday Everywhere

October 19, 2021

Vonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai

October 19, 2021

Heap Insights Report Indicates That Over 80% of Funnel Analyses Miss Important Interactions in the Customer Journey

October 19, 2021

NICE Drives Accelerated CX Transformation for Globe Telecom

October 19, 2021

TELUS International ranks among Top 3 Digital CX Providers in HFS Top 10: CX Services in the Pandemic Economy

October 19, 2021

New Study Reveals Pivotal Role of Customer Experience (CX) in Driving Business Results

October 19, 2021

The rise of the “omnisumer” offers energy providers an opportunity to create a sophisticated customer experience

October 19, 2021

Orscheln Farm & Home Deploys Amperity CDP to Deliver Personalized Customer Experiences

October 19, 2021

Dialpad acquires Koopid to offer comprehensive and intelligent omnichannel support through Dialpad Contact Center

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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