Insight Type: Industry News

October 27, 2021

Airship Unveils the Airship App Experience Platform, Making it Much Simpler and Faster for Brands to Capture More Business Value from Mobile Apps

October 27, 2021

LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation

October 27, 2021

ActionIQ Launches Industry-First Fully Integrated Real-Time Customer Experience Solution

October 27, 2021

Algonomy and Pizza Hut Indonesia Elevate Partnership to Serve up Hyper Personalized Digital Customer Experiences

October 27, 2021

Travel & Hospitality Sector Turns to Self-Service

October 27, 2021

Vonage Virtual Convo Event to Highlight How APAC Businesses Can Drive Customer Engagement Through Technology

October 27, 2021

Smart Communications and Guidewire Surpass 100 Mutual Customers

October 27, 2021

UJET Continues to Grow C-Suite With the Addition of Tom Puorro as Chief Business Officer

October 27, 2021

SkyPoint Cloud announces launch of SkyPoint Predict – predictive customer data insights product

October 27, 2021

Haptik Partners with Weefer Indonesia to Transform Customer Experience for ASEAN Enterprises

October 27, 2021

Restaurant Software Company Olo to Acquire Customer Personalization Provider Wisely

October 27, 2021

Haptik launches new self-serve Enterprise CX Platform to enable Conversational AI solutions in less than 7 days

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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