Insight Type: Industry News

November 9, 2021

Half of Consumers Have Increased Digital Engagement with Businesses Since Start of Pandemic, with Preference for Video Chat Climbing 300%, Vonage Research Reveals

November 9, 2021

Gainsight Unveils Horizon AI: Powering Smarter Customer Success Actions to Drive Higher Net Revenue Retention

November 9, 2021

GrowthOps Joins the Alida Partner Network to Elevate Customer Experiences in Asia-Pacific

November 9, 2021

Amplitude Announces Third Quarter 2021 Financial Results

November 9, 2021

Amplitude Announces Partnership With Snowflake to Combine the Data Cloud and Digital Optimization, Delivering Real-Time, Unified and Enriched Customer Insights

November 8, 2021

Marchex Launches Marchex Anywhere, Making Conversation Intelligence Available to Virtually Any Business

November 8, 2021

Penske Media Corporation Partners with Treasure Data to Transition its Business Model, Provide Meaningful Connections to Advertisers, and Create New Audience Experiences

November 8, 2021

Talkdesk Announces Leadership, Expansion in Asia Pacific

November 8, 2021

Verint Customers Recognised for Excellence in Customer and Employee Engagement Initiatives at Engage 2021 EMEA

November 8, 2021

UK’s Rapid Delivery Grocery Service, Weezy, Selects mParticle to Map the Customer Journey

November 8, 2021

Forrester Adds New Predictive Capability To Its FeedbackNow Solution To Help Businesses Proactively Anticipate And Address Customer Experience Issues

November 8, 2021

Netformx SuccessXpert Automates Customer Success Management for Cisco CX Advanced Specialized Audits

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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