Insight Type: Industry News

November 22, 2021

Genesys Names Wesley Story Chief Information Officer

November 22, 2021

NICE Adds Powerful Innovations to Optimize Workforce Management and Improve Experiences for Digital Consumers

November 22, 2021

Ericsson to acquire Vonage for USD 6.2 billion to spearhead the creation of a global network and communication platform for open innovation

November 22, 2021

Salesforce Report: Rising Shopper Expectations Put Pressure on Brands and Retailers to Redefine Customer Engagement Strategies

November 19, 2021

Genesys Positioned as a Major Player in IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment

November 19, 2021

Braze Announces Closing of Initial Public Offering

November 19, 2021

Vodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience

November 19, 2021

InMoment Wins 2021 Best CX Partner (Technology or Advisory)

November 19, 2021

Customer Relationship Management in Travel & Hospitality

November 18, 2021

The Spotler Group Acquires Highly Rated UK B2C Vendor Pure360

November 18, 2021

Aircall Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500™

November 18, 2021

Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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