Category: Enterprise Software & Digital Workflows

Sierra Joins OpenAI Marketplace: A Distribution Play for Enterprise AI Agents
September 30, 2026

Sierra Joins OpenAI Marketplace: A Distribution Play for Enterprise AI Agents

Sierra joined OpenAI's B2B Marketplace as a launch partner, enabling enterprises to apply existing commitments toward AI agent deployments with outcomes-based pricing for customer support....
Meta Makes Pitch to Enterprises With Consumer-Grade Trust
September 29, 2026

Meta Makes Pitch to Enterprises With Consumer-Grade Trust

Keith Kirkpatrick, Vice President, Research, at Futurum, Meta's enterprise AI platform launch faces adoption hurdles as consumer trust challenges threaten to undermine procurement team confidence....
Entelgy Names Global MD to Unify AI-Led International Push
September 29, 2026

Entelgy Names Global MD to Unify AI-Led International Push

Entelgy appointed Jokin Ariceta as Global Managing Director to unify its AI-led international expansion across Spain, Latin America, and the U.S., capitalizing on surging demand for AI consulting services....
Wiz Bets on MSP Channel to Scale AI-Driven Cloud Security
September 29, 2026

Wiz Bets on MSP Channel to Scale AI-Driven Cloud Security

Wiz launched its Partner Alliance MSP Program, using the Wiz Tenant Manager to help managed services partners deliver AI-driven cloud security at scale, addressing operational gaps as AI expands attack...
By Light's NATO Sprint 3 Bid Tests Defense AI Integration at Scale
September 29, 2026

By Light's NATO Sprint 3 Bid Tests Defense AI Integration at Scale

Team CATALYST, led by By Light Professional IT Services, advances to Sprint 3 of NATO's Next Generation Modelling and Simulation Programme. The bid capitalizes on Software Lifecycle Engineering market growth...
Onnec Bets on PMO Infrastructure to Scale UK and EMEA Delivery
September 29, 2026

Onnec Bets on PMO Infrastructure to Scale UK and EMEA Delivery

Onnec appoints Colin Kitchen as PMO Director to strengthen project governance and operational consistency across UK and EMEA markets, responding to enterprise buyer demands for reliable implementation and deployment services....
AI-Powered Customer Influence
September 28, 2026

SAP Closes the Feedback Loop With AI-Powered Customer Influence Relaunch

Keith Kirkpatrick, Vice President, Research, at Futurum, examines how SAP's enhanced Customer Influence platform leverages AI routing and agentic assistance to close the feedback loop at enterprise scale, directly....
eClerx Bets on Agentic AI to Capture a $392B Market
September 28, 2026

eClerx Bets on Agentic AI to Capture a $392B Market

eClerx Services formalized an AI-first growth strategy at its September 2026 Investor Day, targeting a $392B data intelligence market through proprietary agentic platforms and four-pillar AI capability framework....
WidePoint's DHS Contract Protest: Setback or Speed Bump?
September 26, 2026

WidePoint's DHS Contract Protest: Setback or Speed Bump?

The GAO sustained TurningPoint Global Solutions' protest of WidePoint's DHS CWMS 3.0 contract award. Futurum Group analyzes whether this represents a major setback or routine federal contracting process, examining WidePoint's...
Agentic Work Platform
September 25, 2026

Microsoft Copilot Becomes an Agentic Work Platform

Microsoft's redesigned Copilot launches as an agentic work platform with Home, Code, and Autopilot layers, targeting enterprise productivity and knowledge management priorities with dual pricing and AI spend controls....
SAP Links AI Agents to Business Processes and Oversight
September 24, 2026

SAP Links AI Agents to Business Processes and Oversight

Keith Kirkpatrick, Research Director at Futurum, shares insights on SAP’s tools for governing AI agents, supporting employee adoption, and measuring business outcomes....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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