Category: Enterprise Software & Digital Workflows

Unlocking the Total Economic Value of Smartsheet
April 9, 2025

Unlocking the Total Economic Value of Smartsheet

In our latest report, Unlocking the Total Economic Value of Smartsheet, completed in partnership with Smartsheet, The Futurum Group quantifies the platform’s financial and operational impact, revealing how Smartsheet helps...
IBM z17 Aims to Make More Possible
April 8, 2025

IBM z17 Aims to Make More Possible

Ross Mauri, GM IBM Z & LinuxONE, shares insights on the highly anticipated z17, emphasizing IBM's focus on AI and hybrid cloud innovations to maximize business agility....
How AI Is Reshaping Enterprise Strategy - A Recap from The CIO Pulse Report
April 7, 2025

How AI Is Reshaping Enterprise Strategy – A Recap from The CIO Pulse Report

Dion Hinchcliffe, VP of CIO Practice at The Futurum Group, recaps GTC 2025, ServiceNow’s Yokohama update, and AWS’s AI pricing strategy - helping CIOs rethink AI infrastructure, automation, and SaaS...
More Wide Area Networks: A New Vista for Sustainability Success - A Deeper Dive - Six Five On The Road
April 3, 2025

More Wide Area Networks: A New Vista for Sustainability Success – A Deeper Dive – Six Five On The Road

AE Natarajan, EVP at Juniper Networks, joins Daniel Newman to explore Juniper's innovative WAN technologies aimed at environmental sustainability....
Securing the Software Supply Chain: A C-Suite Imperative
April 3, 2025

Securing the Software Supply Chain: A C-Suite Imperative

In our latest Research Report, Securing Your Software Supply Chain: A Boardroom and C-Suite Imperative, completed in partnership with Sonatype, The Futurum Group examines how the software security conversation is...
Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology
April 2, 2025

Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology

In this research brief, Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology, which is authored by The Futurum Group in collaboration with Logitech,...
Will Zendesk’s Resolutions-Driven Strategy Resonate With Customers?
April 1, 2025

Will Zendesk’s Resolutions-Driven Strategy Resonate With Customers?

Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on Zendesk Relate, announcing the company’s Resolution Platform, Employee Service Suite, and the full embrace of an outcome-based pricing...
Agentic AI Platforms Powering the Next Era of Work for Enterprise Executive Summary
April 1, 2025

Agentic AI Platforms Powering the Next Era of Work for Enterprise – Executive Summary

In our latest Executive Summary, Agentic AI Platforms Powering the Next Era of Work for Enterprise, we share a sample of the findings from our broader study, “Market Overview of...
Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX
March 31, 2025

Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX

In our latest research brief completed in partnership with Epicor, Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX, we discuss the key reasons to utilize a CDP,...
Unveiling the Power of Unified Data: A Deep Dive into Epicor’s Grow Data Platform
March 31, 2025

Unveiling the Power of Unified Data: A Deep Dive into Epicor’s Grow Data Platform

In our latest white paper completed in partnership with Epicor, Unveiling the Power of Unified Data: A Deep Dive into Epicor’s Grow Data Platform, we discuss the key reasons to...
Smartsheet Customer Success: Efficiency and Visibility Gains
March 28, 2025

Smartsheet Supports Efficiency and Visibility Gains Across Enterprise Operations

Keith Kirkpatrick, Research Director at The Futurum Group, shares insights into how enterprise clients use Smartsheet to improve execution speed, reporting visibility, and operational efficiency across distributed project teams....
The Future of Agentic AI and Its Impact on Customer Experience - Six Five On The Road
March 26, 2025

The Future of Agentic AI and Its Impact on Customer Experience – Six Five On The Road

Loni Stark, Vice President at Adobe, joins Tiffani Bova to discuss the transformative potential of Agentic AI in elevating customer experiences, highlighting real-world success stories and Adobe's visionary approach....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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