Category: Enterprise Software & Digital Workflows

AI-First Canvas Bridge
May 19, 2026

Can Miro’s AI-First Canvas Bridge the Gap Between Individual Productivity and True Enterprise Transformation?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Miro's AI-First Canvas Bridge bridges the gap between individual productivity gains and organization-wide AI transformation....
Healthcare Data
May 18, 2026

Is Qualtrics’ $6.75B Press Ganey Forsta Bet the Healthcare Data Platform Play Others Can’t Match?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Qualtrics' $6.75B acquisition of Press Ganey consolidates major healthcare datasets, positioning it to lead AI-driven experience management...
Why Internal-Only Monitoring Fails Autonomous IT, and What Leaders Must Do Next
May 18, 2026

Why Internal-Only Monitoring Fails Autonomous IT, and What Leaders Must Do Next

Internal dashboards show green lights while users face outages. LogicMonitor reveals why internet performance monitoring is essential for CIOs managing complex digital ecosystems....
Databricks Expands Unity Catalog Interoperability, Is True Open Lakehouse Finally Here?
May 16, 2026

Databricks Expands Unity Catalog Interoperability, Is True Open Lakehouse Finally Here?

Databricks expands Unity Catalog to enable external engines like Apache Spark and DuckDB to access managed Delta tables, eliminating enterprise data silos and reducing operational friction through open lakehouse architecture....
Unified Communications
May 15, 2026

RingCentral’s Customer Engagement Bundle for Microsoft Teams Raises the Stakes for Unified Communications

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how RingCentral's Customer Engagement Bundle for Microsoft Teams redefines unified communications by embedding AI-powered calling, receptionists,...
Canva Claude
May 15, 2026

Can Canva and Claude for Small Business Kickstart the SMB AI Marketing Revolution?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Canva and Claude's partnership transforms SMB marketing with AI-powered campaigns, challenging traditional creative agencies and legacy platforms....
Zoho Mail's Client Scripting
May 15, 2026

Will Zoho Mail’s Client Scripting Redefine Email as a Workflow-First Platform?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Zoho Mail's Client Scripting feature embeds JavaScript automation directly into email workflows, enabling enterprises to...
Cisco Q3 FY 2026: AI Networking Momentum Drives Raised Outlook
May 15, 2026

Cisco Q3 FY 2026: AI Networking Momentum Drives Raised Outlook

Futurum Research reviews Cisco Q3 FY 2026 earnings, focusing on hyperscaler AI infrastructure demand, campus networking refresh momentum, and security positioning for agentic AI risks....
Can Claude for Small Business Bridge the AI Adoption Gap for Main Street America?
May 15, 2026

Can Claude for Small Business Bridge the AI Adoption Gap for Main Street America?

Anthropic launches Claude for Small Business, embedding AI into QuickBooks, PayPal, and HubSpot. Though 78% of organizations plan increased AI investment, most allocate minimal budgets to practical automation....
Can You.com's Finance Research API Set a New Standard for Trustworthy Financial AI?
May 15, 2026

Can You.com’s Finance Research API Set a New Standard for Trustworthy Financial AI?

You.com's Finance Research API achieves 87.29% accuracy through evidence arbitration and licensed data, demonstrating enterprise demand for trustworthy AI automation in financial workflows....
Disrupt Legacy ITSM
May 14, 2026

Freshworks Bets on AI Agent Studio to Disrupt Legacy ITSM

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Freshworks' AI Agent Studio disrupts legacy ITSM vendors with native integrations, no-code deployment, and platform-first ServiceOps positioning....
SAP Bets the Enterprise on Autonomous AI, But Can It Deliver?
May 14, 2026

SAP Bets the Enterprise on Autonomous AI, But Can It Deliver?

Keith Kirkpatrick, VP and Research Director at Futurum covers the news from SAP Sapphire 2026, and discuss the impact of the company’s AI-focused announcements on the market and on ERP...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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