Category: Enterprise Software & Digital Workflows

October 1, 2021

Zoom’s Multibillion-Dollar Deal to Acquire Five9 Collapses

October 1, 2021

Making Markets EP8: Facebook Under Fire, Zoom-Five9 Deal off, and a Deep Dive into Amazon’s Device Launch and its Implications

On this episode of The Making Markets podcast, host Daniel Newman shares his insights on Facebook, the Zoom-Five9 deal, and Amazon's big device launch....
September 30, 2021

Microsoft Adds New Features to Teams to Support Hybrid Work and Enabling Collaboration

Futurum’s lead analyst Shelly Kramer explores the latest feature announcements from Microsoft Teams. Kramer dives into how the upgrades will facilitate the successful hybrid work environments that organizations are looking...
September 30, 2021

Zoom Announces Termination of Merger Agreement with Five9

September 29, 2021

Video Chat: Boosting Conversions and Aiding the Customer Journey by Ocular Solution

September 29, 2021

Salesforce’s Dreamforce 2021

September 28, 2021

Salesforce Builds Rich Profiles of Its Customers Through New Streaming Platform

September 28, 2021

Strike and Twitter Partner Up to Change Finance — Legacy Players Better Buckle Up

Futurum Research Senior Analyst, Steven Dickens provides his take on the announcement this week of the partnership between remittance network provider Strike and Twitter. As the world of finance becomes...
September 27, 2021

CRM Software Firm Optimove Secures New $75 Million Investment Round

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio
September 27, 2021

Amdocs’ DigitalONE Solution for Communications Service Providers

September 22, 2021

Study: Over 90% of Organizations Lack Key Capabilities in Their CX Strategies

September 21, 2021

Cisco Investor and Tech Industry Analyst Conferences

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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