Category: Enterprise Software & Digital Workflows

January 27, 2022

ServiceNow Q4 Reiterates Strength and Points to Strong Year Ahead

ServiceNow announced its Q4 earnings today, reiterating its position among fast-growing companies in the technology sector. Futurum's principal analyst Daniel Newman explores the earnings and predicts a favorable year ahead...
January 27, 2022

Birdeye Chosen by Zoom as Customer Experience Platform for Customer Insights

January 27, 2022

FedEx and Microsoft Team Up on New Cross-Platform Logistics Solution for e-Commerce

Futurum’s lead analyst Shelly Kramer explores FedEx and Microsoft’s latest announcement: a new cross-platform logistics solution for e-commerce. She also offers insight on how this logistics-as-a-service offering will change the...
January 26, 2022

OneNeck IT Solutions Achieves Cisco Customer Experience (CX) Specialization

January 25, 2022

Luminar and Mercedes-Benz Team Up

January 21, 2022

Customer-Facing Workers in UK Are Burned Out

January 21, 2022

How HR Tech Solutions are Fueling a Hybrid Workplace and Tech-Enabled Workforce – Futurum Tech Webcast Interview Series

In this episode of the Futurum Tech Webcast, Interview Series, Futurum’s Shelly Kramer is joined by HRIZONS President and CEO for a discussion about HR Tech and the role it...
January 17, 2022

Tealium Report: Customer Data Platforms Now Indispensable to Business

January 13, 2022

CX in Gaming: Personalization and Customer Relationship Management

January 6, 2022

Insightly Leadership Team Offers CX Advice for Businesses to Succeed in 2022

December 29, 2021

Using Social Media to Improve CX

December 28, 2021

NICE Features New AI-Powered Robotic Process Automation

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.