Category: Enterprise Software & Digital Workflows

January 6, 2020

Cisco Investments: Capturing Innovation through the Start-up Ecosystem

Cisco recently held its Press and Analyst Day highlighting the company’s overall vision and strategy in key areas integral to the Internet for the Future initiative, including a session on...
January 6, 2020

Discussing Customer Data Platforms with Des Cahill from Oracle–Futurum Tech Podcast Interview Series

In this episode of the Futurum Tech Podcast Interview Series, Daniel Newman sat down with Des Cahill, Chief Marketing Officer of Oracle CX. Together, they went over what makes Oracle’s...
December 9, 2019

Experience 2030: The Future of Customer Experience is Now–Futurum Tech Podcast

In this episode of the Futurum Tech Podcast, fellow analyst Fred McClimans and I took a quick run through our recently published research report done in partnership with SAS, Experience...
AI and CRM? Will Customer Management Get Easier?
October 24, 2019

AI and CRM: Will Customer Management Get Easier?

If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI...
September 27, 2019

Intelligent Enterprise for the High Tech Industry

September 27, 2019

Intelligent Enterprise for the Retail Industry

Voice Technology and CRM: A New Partnership?
September 18, 2019

Voice Technology and CRM: A New Partnership?

Voice technology is about to become a big component to powering CRM with companies like Salesforce and Microsoft betting on the impact of voice technology, AI and chatbots for CRM....
Skype for business
August 7, 2019

What to do Now That Skype for Business Online is Going Away

The steps you and your company need to take now that Skype for Business online is ending in two years. You have options and we lay them out here....
Alphabet's Smart City
August 7, 2019

Alphabet’s Smart City Project Set To Help The Environment, But Leaves Questions On Data Usage

The Alphabet smart city project in Toronto is poised to move forward with a lot of good intention, but still with some looming questions around the use of data. Exploring...
Zoom exploit
July 26, 2019

Why the Zoom Exploit Resulted in a Net Positive for the Company

customer journey map
July 25, 2019

Customer Journey Map: Why The CIO And CMO Must Collaborate

If a CIO is going to lead digital transformation, then they need to have an understanding of the customer journey map. Here’s what they need to know....
Amazon Upskilling 2025 — Amazon Commits to Retraining Employees
July 11, 2019

Amazon Upskilling 2025 — Amazon Commits to Retraining Employees

Amazon Upskilling 2025 was announced today, a commitment by Amazon to invest $700 million in retraining employees in data science, machine learning, business analysis, etc. Not to take anything away...

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