Category: Enterprise Software & Digital Workflows

April 5, 2022

Rogers Communications and Ericsson Advance 5G SA Network Cause with Nationwide Rollout in Canada

Rogers Communications and Ericsson collaborate to deliver Rogers 5G Standalone services nationwide across Canada, forming the basis for Rogers’ claim of launching Canada’s first commercially available 5G SA network. Futurum’s...
April 4, 2022

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

April 4, 2022

Docker Gets $105M in Series C Funding as Transformation from Enterprise Container Vendor to a Collaborative Developer Platform Continues After 2019 Restructuring

Futurum analyst Todd R. Weiss shares his insights about what the latest $105 million in Series C round funding means for collaborative application developer platform Docker as the company continues...
March 31, 2022

Five9 Becomes Official Customer Contact Center Software Partner of European Tour Group

Futurum principal analyst Shelly Kramer explores the news that Five9 has become the official customer contact center software partner for golf’s European Tour group. The partnership is all about leveraging...
March 30, 2022

A Hybrid Workforce in Transition: Exploring Microsoft’s 2022 Work Trends Index – Futurum Tech Webcast Interview Series

In this new episode of the Futurum Tech Podcast – Interview Series, Futurum’s principal analyst Daniel Newman talks with Microsoft’ Nicole Herskowitz about the findings from the 2022 Work Trends...
cloud contact center as a service
March 29, 2022

Google Launches Cloud Contact Center AI Platform

The Rise Of The Customer Engagement Platform
March 29, 2022

Amdocs Customer Engagement Solution Profile

March 29, 2022

Customer Centric Calls for a Care-Centric Approach

March 29, 2022

Give the Customer Service Agents Wings

March 29, 2022

HP Acquires Poly for $3.3 Billion

HP announced it is acquiring Poly for $3.3 billion. Futurum’s Daniel Newman explores the details of the deal and offers insight into how it will impact both companies and the...
omnichannel customer engagement
March 28, 2022

Omnichannel Customer Engagement

CX for contact centers
March 25, 2022

CX for Contact Centers

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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