Category: Enterprise Software & Digital Workflows

Google Gemini Integration
May 20, 2026

Canva’s Google Gemini Integration Signals a New Power Play in AI-Driven Design

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes how Canva's Google Gemini Integration fundamentally transforms enterprise design workflows, positioning the platform as a critical...
90-Day Cloud ERP
May 20, 2026

Can Epicor’s 90-Day Cloud ERP Promise Reset Buyer Expectations for Speed and Value?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Epicor's 90-day cloud ERP program forces SAP, Oracle, and Microsoft to reconsider implementation timelines and competitive buyer...
Vertical AI
May 20, 2026

Epicor’s Agentic AI Stack: Will Vertical AI Finally Deliver on Industry-Specific ROI?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Epicor's Vertical AI stack delivers measurable ROI through domain-tuned agents that automate manufacturing, distribution, and retail workflows....
Zendesk Bets on Autonomous AI Agents & Outcome Pricing to Upend Service Models
May 20, 2026

Zendesk Bets on Autonomous AI Agents & Outcome Pricing to Upend Service Models

Keith Kirkpatrick, VP & Research Director at Futurum, covers the latest announcements from Relate, Zendesk’s annual conference, and discusses the impact Autonomous Service Workforce and outcome-based pricing may have on...
IBM watsonx Orchestrate: The ROI Is Real
May 20, 2026

IBM watsonx Orchestrate: The ROI Is Real

In this BEV Report, completed in partnership with IBM, Futurum Research explores how enterprise customers are using IBM watsonx Orchestrate to move beyond AI experimentation and generate measurable value through...
Anthropic’s Stainless Acquisition Signals a New Phase in Agentic AI Competition
May 20, 2026

Anthropic’s Stainless Acquisition Signals a New Phase in Agentic AI Competition

Anthropic's Stainless acquisition signals agentic AI is becoming enterprise reality, with 72% of organizations deploying solutions as competition among tech giants intensifies....
AI-First Canvas Bridge
May 19, 2026

Can Miro’s AI-First Canvas Bridge the Gap Between Individual Productivity and True Enterprise Transformation?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Miro's AI-First Canvas Bridge bridges the gap between individual productivity gains and organization-wide AI transformation....
Healthcare Data
May 18, 2026

Is Qualtrics’ $6.75B Press Ganey Forsta Bet the Healthcare Data Platform Play Others Can’t Match?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Qualtrics' $6.75B acquisition of Press Ganey consolidates major healthcare datasets, positioning it to lead AI-driven experience management...
Why Internal-Only Monitoring Fails Autonomous IT, and What Leaders Must Do Next
May 18, 2026

Why Internal-Only Monitoring Fails Autonomous IT, and What Leaders Must Do Next

Internal dashboards show green lights while users face outages. LogicMonitor reveals why internet performance monitoring is essential for CIOs managing complex digital ecosystems....
Databricks Expands Unity Catalog Interoperability, Is True Open Lakehouse Finally Here?
May 16, 2026

Databricks Expands Unity Catalog Interoperability, Is True Open Lakehouse Finally Here?

Databricks expands Unity Catalog to enable external engines like Apache Spark and DuckDB to access managed Delta tables, eliminating enterprise data silos and reducing operational friction through open lakehouse architecture....
Unified Communications
May 15, 2026

RingCentral’s Customer Engagement Bundle for Microsoft Teams Raises the Stakes for Unified Communications

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how RingCentral's Customer Engagement Bundle for Microsoft Teams redefines unified communications by embedding AI-powered calling, receptionists,...
Canva Claude
May 15, 2026

Can Canva and Claude for Small Business Kickstart the SMB AI Marketing Revolution?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Canva and Claude's partnership transforms SMB marketing with AI-powered campaigns, challenging traditional creative agencies and legacy platforms....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.