Category: Enterprise Software & Digital Workflows

June 8, 2022

Poly’s FY Q4 2022 Earnings Reflect a Slight Headwind but Brace for Market Share Gains with Hybrid Workers and Commercial Offices in the Future

Futurum analysts Daniel Newman and Michael Diamond examine Poly’s most recent Fiscal Q4 2022 earnings and shed light on how the combined Poly and HP entity is positioned for growth...
June 7, 2022

Microsoft Introduces its Updated Budget-Friendly Surface Laptop Go 2

Futurum analyst Michael Diamond discusses Microsoft’s recent Surface PC, the Surface Laptop Go 2, which is a budget-friendly notebook aimed at businesses and consumers wanting a notebook with great functionality...
Telecommunications customer service
June 6, 2022

Is Zero-Touch the Answer for Telcos?

June 3, 2022

C3 AI Beats FY Q4 2022 Earnings Expectations, Continues to Diversify and Work to Improve Profitability

Futurum analysts Daniel Newman and Michael Diamond cover C3 AI’s most recent Fiscal Q4 2022 earnings and discuss how the firm’s revenues remain in positive territory despite supply chain and...
June 2, 2022

Salesforce Q1 2023 Revenue Up 24% YoY as Subscriptions Gain

Futurum Research analysts Daniel Newman and Todd R. Weiss dive into the latest Salesforce Q1 2023 earnings numbers, revealing the story behind the company’s 24 percent Q1 revenue growth and...
June 1, 2022

Lenovo’s Smartphone Strategy is Paying Dividends to its Intelligent Devices Group

Futurum analyst Michael Diamond looks at how Lenovo’s smartphone strategy is paying off for the firm as it isolates the 5G segment, coupled with what he sees in the future...
June 1, 2022

HP’s New Spectre and Envy Notebooks Are Making Life Easier for Hybrid Workers and Prosumers

Futurum analyst Michael Diamond takes a look at HP’s new Spectre and Envy notebooks, which feature 2-in-1 and clamshell form factors that offer hybrid or remote workers a more seamless...
May 31, 2022

ServiceNow Knowledge 2022 Update: ServiceNow’s Workplace Indoor Mapping is Wayfinding Tech Designed to Improve the Hybrid Work Employee Experience

Futurum’s principal analyst Shelly Kramer covers news out of ServiceNow’s Knowledge 2022 event last week on the addition of Workplace Indoor Mapping wayfinding technology to the company’s Now Platform. This...
CX mergers, acquisitions, funding
May 30, 2022

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

Customer experience research studies
May 26, 2022

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Call center automation
May 26, 2022

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

May 25, 2022

T-Mobile Enlists Key 5G Partners to Take 5G Private Wireless to the Next Level with 5G ANS

Futurum’s Ron Westfall examines how T-Mobile’s Advanced Network Solutions (ANS) launch benefits from its collaboration with Dell, Ericsson, and Nokia in delivering public network, hybrid mobile network, and private network...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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