Category: Enterprise Software & Digital Workflows

June 28, 2022

Lenovo Expands Higher Margin IT Services Strategy in Asia-Pacific with PCCW Lenovo Technology Solutions

Futurum analyst Michael Diamond examines Lenovo’s recently announced strategic partnership with PCCW, forming PCCW Lenovo Technology Solutions Limited, designed to drive and deliver IT services in the Asia-Pacific region and...
Customer experience research studies
June 27, 2022

New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester

Avaya contact center as a service
June 24, 2022

Avaya Showcases One Cloud CCaaS as Composable Solution

Hotel customer experience
June 23, 2022

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

Reimagining the Sales Process — Are You Ready_
June 17, 2022

Reimagining the Sales Process — Are You Ready?

Futurum’s principal analyst Daniel Newman explores a recent pulse study, conducted in partnership with Microsoft, developed to capture the feelings around current CRM tools. Newman offers insight into the findings...
Customer experience research studies
June 16, 2022

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

June 16, 2022

Sales Teams Need a Transformation, Microsoft is Ready to Deliver

In our latest research brief, Sales Teams Need a Transformation, Microsoft is Ready to Deliver, done in partnership with Microsoft, we analyze the current sales environment and look at what...
June 15, 2022

Poly Raises the Bar with its new Poly Studio R30 Video Bar Targeted at Small Meeting Spaces

Futurum analyst Michael Diamond evaluates Poly’s new Poly Studio R30, designed for organizations needing higher-quality solutions for hybrid workers leveraging huddle rooms....
Consumer emotion and sentiment
June 14, 2022

Developing Deeper Emotional Connections with Customers

June 13, 2022

Customer Insights & Feedback

Contact center AI and automation
June 9, 2022

Helping Agents Respond to Inquiries Via Automation and AI

Zoom and Genesys partnership
June 9, 2022

Zoom and Genesys Expand Partnership with New CX Offering

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.