Category: Enterprise Software & Digital Workflows

Customer Experience Technology Guide
August 22, 2022

Demystifying the CX Technology Stack

Supporting live agents telecommunications
August 18, 2022

Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX

Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers
August 17, 2022

Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers

Futurum principal analyst Shelly Kramer explores the importance of customer lifecycle management and why it’s a game-changer not only for UC vendors, but for their customers as well. And it...
August 17, 2022

Latest Enhancements to Zoom IQ for Sales Give Sales Teams the Intelligence They Need to Close Deals

Futurum principal analyst Shelly Kramer takes a look at the recent enhancements to Zoom IQ for Sales, which gives sales teams valuable intelligence from video conferencing along with their sales...
August 16, 2022

GlobalFoundries Earnings, Qualcomm Collab

The Six Five team discusses GlobalFoundries earnings and their Qualcomm Collab....
August 16, 2022

Luminar Earnings, Chips Act

The Six Five team discusses Luminar earnings and the Chips Act....
August 15, 2022

ZohoDay 2022: The Key Day Two SMB Panel Takeaways That Are a Key Part of Zoho’s Value Prop

Futurum’s Ron Westfall assesses ZohoDay 2022 and covers the analyst summit’s SMB panel consisting of Zoho customers Counter Culture, Hera Hub, and Zoomcar. The panel discussion shows how some SMB...
August 11, 2022

Lenovo’s ThinkPad X13s Powered by Qualcomm is now Available at U.S. Verizon Stores

Futurum analyst Michael Diamond discusses Lenovo’s partnership with Verizon that is now distributing the new Lenovo ThinkPad X13s, powered by the Qualcomm Snapdragon 8cx gen 3 chip. It’s a winner...
August 9, 2022

Leveraging the Power of Customer Data Platforms for Precision Marketing to Healthcare Providers

In our latest research brief, Leveraging the Power of Customer Data Platforms for Precision Marketing to Healthcare Providers, done in partnership with Treasure Data, we analyze the current pharmaceutical marketing...
August 8, 2022

Zendesk Q2 Revenue Up 28% to $407M Just Before Going Private

Futurum analysts Daniel Newman and Todd R. Weiss share their insights on Zendesk Q2 revenue, which is up 28% to $407M just before going private, as the online customer service...
August 8, 2022

Twilio Revenue Hits $943M in Q2 2022, Up 41% From 2021

Futurum analysts Daniel Newman and Todd R. Weiss provide their insights as Twilio revenue hits $943M in Q2 2022, up 41% from 2021, as the company seeks to bolster its...
August 4, 2022

The 5G Factor: Speedy T-Mobile, Ericsson, Qualcomm, Thales Collab, China and Private 5G, Thumbs up on the Ericsson Vonage Deal, and a Vacillating Elon Musk Loses Allies

In this week’s episode of The 5G Factor, Futurum analysts Shelly Kramer and Ron Westfall cover news of T-Mobile nailing (again) speed tests, the Ericsson, Qualcomm, Thales collab, China powering...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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