Category: Enterprise Software & Digital Workflows

February 3, 2022

SAP Q4 and Full-Year 2021 Financial Results

February 3, 2022

ServiceNow Earnings Points to Strong Year Ahead

February 2, 2022

Managing Surges in CX Inquiry Demand

January 27, 2022

ServiceNow Q4 Reiterates Strength and Points to Strong Year Ahead

ServiceNow announced its Q4 earnings today, reiterating its position among fast-growing companies in the technology sector. Futurum's principal analyst Daniel Newman explores the earnings and predicts a favorable year ahead...
January 27, 2022

Birdeye Chosen by Zoom as Customer Experience Platform for Customer Insights

January 27, 2022

FedEx and Microsoft Team Up on New Cross-Platform Logistics Solution for e-Commerce

Futurum’s lead analyst Shelly Kramer explores FedEx and Microsoft’s latest announcement: a new cross-platform logistics solution for e-commerce. She also offers insight on how this logistics-as-a-service offering will change the...
January 26, 2022

OneNeck IT Solutions Achieves Cisco Customer Experience (CX) Specialization

January 25, 2022

Luminar and Mercedes-Benz Team Up

January 21, 2022

Customer-Facing Workers in UK Are Burned Out

January 21, 2022

How HR Tech Solutions are Fueling a Hybrid Workplace and Tech-Enabled Workforce – Futurum Tech Webcast Interview Series

In this episode of the Futurum Tech Webcast, Interview Series, Futurum’s Shelly Kramer is joined by HRIZONS President and CEO for a discussion about HR Tech and the role it...
January 17, 2022

Tealium Report: Customer Data Platforms Now Indispensable to Business

January 13, 2022

CX in Gaming: Personalization and Customer Relationship Management

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