Category: Enterprise Software & Digital Workflows

June 29, 2022

Zendesk to Be Acquired for $10.2 Billion by Investor Group

June 29, 2022

Qualcomm Likely to Supply Apple in 2023 and Quite Possibly Beyond

The news that Qualcomm is likely to continue to supply Apple apparently caught the market by surprise, sending the company’s stock up despite a largely negative day for equities. Futurum's...
June 28, 2022

Cisco Video Phone 8875 for Webex, Designed for Hybrid Workers and Making IT Teams Happy in the Process

Futurum analysts Shelly Kramer and Michael Diamond dive into the new Cisco Video Phone 8875 for Webex, Cisco’s latest addition to its 8800 series video phone lineup announced last week...
June 28, 2022

Lenovo Expands Higher Margin IT Services Strategy in Asia-Pacific with PCCW Lenovo Technology Solutions

Futurum analyst Michael Diamond examines Lenovo’s recently announced strategic partnership with PCCW, forming PCCW Lenovo Technology Solutions Limited, designed to drive and deliver IT services in the Asia-Pacific region and...
Customer experience research studies
June 27, 2022

New CX Research from ASAPP, eGain, Telus, Qualtrics, and Forrester

Avaya contact center as a service
June 24, 2022

Avaya Showcases One Cloud CCaaS as Composable Solution

Hotel customer experience
June 23, 2022

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

Reimagining the Sales Process — Are You Ready_
June 17, 2022

Reimagining the Sales Process — Are You Ready?

Futurum’s principal analyst Daniel Newman explores a recent pulse study, conducted in partnership with Microsoft, developed to capture the feelings around current CRM tools. Newman offers insight into the findings...
Customer experience research studies
June 16, 2022

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

June 16, 2022

Sales Teams Need a Transformation, Microsoft is Ready to Deliver

In our latest research brief, Sales Teams Need a Transformation, Microsoft is Ready to Deliver, done in partnership with Microsoft, we analyze the current sales environment and look at what...
June 15, 2022

Poly Raises the Bar with its new Poly Studio R30 Video Bar Targeted at Small Meeting Spaces

Futurum analyst Michael Diamond evaluates Poly’s new Poly Studio R30, designed for organizations needing higher-quality solutions for hybrid workers leveraging huddle rooms....
Consumer emotion and sentiment
June 14, 2022

Developing Deeper Emotional Connections with Customers

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