Category: Enterprise Software & Digital Workflows

Customer experience research studies and surveys
August 29, 2022

New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly

August 26, 2022

Zoom Earnings Hit $1.09B in Q2, Up 8% YoY from Q2 2021

Futurum analysts Daniel Newman, Shelly Kramer, and Todd R. Weiss share their insights as Zoom earnings hit $1.09B in Q2, up 8 % YoY from Q2 2021 as the video...
August 24, 2022

Cisco Q4 2022 and FY 2022: Delivering Business Momentum and Beating Expectations

Futurum’s Daniel Newman and Ron Westfall examine Cisco’s Q4 2022 and FY 2022 results and why they see the Q4 results as impressive since Cisco beat on both top and...
Customer Experience Technology Guide
August 22, 2022

Demystifying the CX Technology Stack

Supporting live agents telecommunications
August 18, 2022

Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX

Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers
August 17, 2022

Understanding the Importance of Customer Lifecycle Management is a Game-Changer for UC Vendors — and their Customers

Futurum principal analyst Shelly Kramer explores the importance of customer lifecycle management and why it’s a game-changer not only for UC vendors, but for their customers as well. And it...
August 17, 2022

Latest Enhancements to Zoom IQ for Sales Give Sales Teams the Intelligence They Need to Close Deals

Futurum principal analyst Shelly Kramer takes a look at the recent enhancements to Zoom IQ for Sales, which gives sales teams valuable intelligence from video conferencing along with their sales...
August 16, 2022

GlobalFoundries Earnings, Qualcomm Collab

The Six Five team discusses GlobalFoundries earnings and their Qualcomm Collab....
August 16, 2022

Luminar Earnings, Chips Act

The Six Five team discusses Luminar earnings and the Chips Act....
August 15, 2022

ZohoDay 2022: The Key Day Two SMB Panel Takeaways That Are a Key Part of Zoho’s Value Prop

Futurum’s Ron Westfall assesses ZohoDay 2022 and covers the analyst summit’s SMB panel consisting of Zoho customers Counter Culture, Hera Hub, and Zoomcar. The panel discussion shows how some SMB...
August 11, 2022

Lenovo’s ThinkPad X13s Powered by Qualcomm is now Available at U.S. Verizon Stores

Futurum analyst Michael Diamond discusses Lenovo’s partnership with Verizon that is now distributing the new Lenovo ThinkPad X13s, powered by the Qualcomm Snapdragon 8cx gen 3 chip. It’s a winner...
August 9, 2022

Leveraging the Power of Customer Data Platforms for Precision Marketing to Healthcare Providers

In our latest research brief, Leveraging the Power of Customer Data Platforms for Precision Marketing to Healthcare Providers, done in partnership with Treasure Data, we analyze the current pharmaceutical marketing...

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