Category: Enterprise Software & Digital Workflows

September 28, 2022

Salesforce Genie Ready to Turn CRM into Data Powerhouse

At Dreamforce last week, Salesforce announced Salesforce Genie, a real-time data platform that powers Customer 360. Principal Analyst Daniel Newman dives into what we can expect from Salesforce Genie, and...
Employee Experience
September 28, 2022

Employee Experience

Gaps in CX program implementations
September 23, 2022

CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons

September 22, 2022

The Smart Water Project in Partnership with Qualcomm is Saving Lives

Futurum analyst Michael Diamond discusses Qualcomm’s partnership with the Smart Water Project that is saving lives by using its sensors to help rid water supplies of toxic algae and other...
People Paradox study
September 21, 2022

The CX World Grapples with a ‘People Paradox’ Issue

September 21, 2022

Fostering Effective and Frictionless Collaboration for the Future of Work

In our latest research brief, Fostering Effective and Frictionless Collaboration for the Future of Work, done in partnership with Neat, we dive into the current hybrid work environment and offer...
Customer data platforms
September 19, 2022

Leveraging CDPs to Turn Customer Data into Action

Customer support for product design problems
September 16, 2022

Mitigating Product Design Issues with CX

September 15, 2022

How to Supercharge and Protect Your Most Important Asset – Data – The Six Five Summit Sessions

How to Supercharge and Protect Your Most Important Asset – Data - The Six Five Summit Sessions...
September 14, 2022

Apple Leverages Qualcomm for Satellite SOS

The Six Five team takes a look at how Apple Leverages Qualcomm for Satellite SOS...
Limiting negative customer experiences
September 13, 2022

Reducing Negative Peaks to Improve CX

Managing customer complaints
September 12, 2022

Managing Customer Complaints Effectively and Efficiently

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