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Category: Enterprise Software, & Digital Workflows

Sherril Hanson

Travel & Hospitality Sector Turns to Self-Service

IVR and AI Technologies to Increase Efficiencies and Smooth Out Frictions
Daniel Newman

Customer Data Platform: The Key for Contact Center Transformations

In our latest white paper Customer Data Platform: The Key for Contact Center Transformations — done in partnership with Treasure Data — we examine the challenges that contact center employees face and how a CDP will further transform contact centers from cost hubs to revenue-generating experience centers that play a critical role in the customer journey.
Shelly Kramer

Focusing on the Candidate Experience in Today’s Job Market – Futurum Tech Webcast Interview Series

In this Futurum Tech Webcast, Futurum Lead Analyst Shelly Kramer sits down with Benoit Hardy-Vallee, AVP, Talent Experience Strategy at Phenom and his colleague Ajay Patel, Vice President, Global Head of Join at Straumann Group for a conversation on the importance of talent experience management in today’s job market.
Daniel Newman

Cisco Expands Webex Ecosystem with New Devices and Features at WebexOne

Futurum’s Daniel Newman breaks down the new innovations and features that Cisco rolled out during Day 1 of WebexOne 2021 and how they will drive seamless collaboration and the future of hybrid work.
Daniel Newman

SAP Announces Third Quarter 2021 Results

Daniel Newman

Zoho Announces Updates to its One Platform

Shelly Kramer

Treasure Data’s CDP for Service Platform Dedicated to Contact Centers is the Right Solution at the Right Time

Futurum’s lead analyst Shelly Kramer breaks down Treasure Data’s launch of CDP for Service, a new CDP platform designed to empower customer service teams with real-time data and insights needed to deliver personalized customer experiences with insights on why this offering is the right solution at the right time.
Keith Kirkpatrick

Using Video to Improve CX

Daniel Newman

ServiceNow Rolls Out ESG Solution

Keith Kirkpatrick

Steps to Transform Contact Centers into Engagement Centers

Cloud PCs. A New Frontier In Hybrid Work
Daniel Newman

Cloud PCs: A New Frontier In Hybrid Work

This summer, Microsoft announced Windows 365, a cloud PC, that allows users to enjoy a personalized Windows experience on any personal or corporate device—from anywhere. Another piece of the hybrid work puzzle, which is rapidly changing as tech looks to make remote and hybrid work easier.
Alex Gaw

Report: Good CX Remains Top Issue, Consumers Say

Failure of Customer Care to Resolve Issues Is the Leading Cause of Negative CX
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