Category: Enterprise Software & Digital Workflows

OpenText Aviator Delivers Generative AI Use Cases Beyond CX
August 18, 2023

OpenText Aviator Delivers Generative AI Use Cases Beyond CX

Keith Kirkpatrick, Research Director at The Futurum Group covers the release of OpenText Aviator, the company’s generative AI product suite, and discusses how the focus on back-office use cases will...
August 17, 2023

Voiceitt Launches Accessible and Inclusive Voice-Enabled Experience App

Keith Kirkpatrick, Research Director at The Futurum Group covers Voiceitt’s launch of its new application that will allow people with speech disabilities to easily communicate with others, and the possible...
Salesforce Announces Major Design Update to Slack Platform
August 17, 2023

Salesforce Announces Major Design Update to Slack Platform

Keith Kirkpatrick, Research Director at The Futurum Group covers the launch of Slack’s major user interface redesign, and discusses why this is good for Slack and its users....
Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars
August 17, 2023

Meta and Zoom Collaborate on Meta Horizon Workrooms Meeting Avatars

Craig Durr, Senior Analyst at The Futurum Group, examines the collaboration of Meta and Zoom to test Meta Horizon Workrooms Zoom avatars in the workplace, including a discussion of the...
CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio
August 16, 2023

CX Wins by Amdocs, Perficient, Tattle, Semos Cloud, and Calabrio

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
RingCentral Introduces Intelligent Contact Center Solution RingCX
August 16, 2023

RingCentral Introduces Intelligent Contact Center Solution RingCX

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into RingCentral’s new native, intelligent contact center solution, RingCX....
Qualcomm’s Snapdragon Digital Chassis Will Power the 2025 Escalade IQ
August 16, 2023

Qualcomm’s Snapdragon Digital Chassis Will Power the 2025 Escalade IQ

Olivier Blanchard, Research Director at The Futurum Group, shares his insights on the significance of Cadillac’s decision to build the 2025 Cadillac Escalade IQ around Qualcomm’s Snapdragon Digital Chassis, and...
Global Telco AI Alliance and SK Telecom’s Anthropic Investment
August 16, 2023

Global Telco AI Alliance and SK Telecom’s Anthropic Investment

Mark Beccue, Research Director at The Futurum Group, examines the implications of SK Telecom’s investment in LLM provider Anthropic, in addition to its announcement together with other partners about the...
Talking Open Source: Why a Software Bill of Materials Is Business-Critical
August 15, 2023

Talking Open Source: Why a Software Bill of Materials Is Business-Critical

Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights after talking with Red Hat security expert Vincent Danen at Open Source Summit 2023 about maintaining a Software...
ADP Announces Acquisition of Low-Code Automation Tool Provider Sora
August 15, 2023

ADP Announces Acquisition of Low-Code Automation Tool Provider Sora

Keith Kirkpatrick, Research Director at The Futurum Group covers ADP’s acquisition of Sora, a low-code intelligent workflow automation and data integration tool focused on unifying HR data, and discusses the...
Cisco Enhances Its Extended Detection and Response Ransomware Solution
August 15, 2023

Cisco Enhances Its Extended Detection and Response Ransomware Solution

Keith Kirkpatrick, Research Director at The Futurum Group covers Cisco’s XDR solution’s integrations of Cohesity DataProtect and DataHawk to identify and respond to ransomware attacks, and discusses the vulnerabilities of...
Salesforce Bring Your Own Model
August 14, 2023

Salesforce Bring Your Own Model

The Six Five team discusses Salesforce's BYOM or "Bring Your Own Model" approach with the announcement of Einstein Studio....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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