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Category: Enterprise Software, & Digital Workflows

Daniel Newman

C3 AI Beats FY Q4 2022 Earnings Expectations, Continues to Diversify and Work to Improve Profitability

Futurum analysts Daniel Newman and Michael Diamond cover C3 AI’s most recent Fiscal Q4 2022 earnings and discuss how the firm’s revenues remain in positive territory despite supply chain and continued pressures from the Russian and Ukraine conflict.
Daniel Newman

Salesforce Q1 2023 Revenue Up 24% YoY as Subscriptions Gain

Futurum Research analysts Daniel Newman and Todd R. Weiss dive into the latest Salesforce Q1 2023 earnings numbers, revealing the story behind the company’s 24 percent Q1 revenue growth and its earnings outlook for the rest of 2023.
mdiamond@futurumresearch.com

Lenovo’s Smartphone Strategy is Paying Dividends to its Intelligent Devices Group

Futurum analyst Michael Diamond looks at how Lenovo’s smartphone strategy is paying off for the firm as it isolates the 5G segment, coupled with what he sees in the future for rivals in the PC market.
mdiamond@futurumresearch.com

HP’s New Spectre and Envy Notebooks Are Making Life Easier for Hybrid Workers and Prosumers

Futurum analyst Michael Diamond takes a look at HP’s new Spectre and Envy notebooks, which feature 2-in-1 and clamshell form factors that offer hybrid or remote workers a more seamless experience which include more processing power, better collaboration, longer battery life, and increased security.
Shelly Kramer

ServiceNow Knowledge 2022 Update: ServiceNow’s Workplace Indoor Mapping is Wayfinding Tech Designed to Improve the Hybrid Work Employee Experience

Futurum’s principal analyst Shelly Kramer covers news out of ServiceNow’s Knowledge 2022 event last week on the addition of Workplace Indoor Mapping wayfinding technology to the company’s Now Platform. This wayfinding tech is designed to enable employers to address the unique challenges of hybrid work environments and improve today’s employee experience — and it’s pretty cool.
CX mergers, acquisitions, funding
Alex Gaw

M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum

Acquired Companies Include Back, Leanplum, Solvvy, and Troops.ai
Customer experience research studies
Alex Gaw

New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely

Reports Discuss CDPs, AI Adoption, CX Programs, Real-Time Data Streams, and CX Investments
Call center automation
Keith Kirkpatrick

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

Automated Conversation Summaries and Analytics-Ready Data Input Can Help Agents Be More Productive
Ron Westfall

T-Mobile Enlists Key 5G Partners to Take 5G Private Wireless to the Next Level with 5G ANS

Futurum’s Ron Westfall examines how T-Mobile’s Advanced Network Solutions (ANS) launch benefits from its collaboration with Dell, Ericsson, and Nokia in delivering public network, hybrid mobile network, and private network options and capabilities as well as bolsters T-Mobile’s overall 5G private networks and mobile edge compute portfolio proposition.
Shelly Kramer

Kyndryl and NetApp Global Alliance Aims to Fast-Track Cloud Transformation, Data Insights

Futurum principal analyst Shelly Kramer explores the emerging partnership between Kyndryl and NetApp, the latest in a string of partnerships for Kyndryl that expand its portfolio of cloud transformation solutions, with emphasis on NetApp’s data management capabilities and expertise.
Keith Kirkpatrick

The Impact of Vocal Tones on Persuasiveness

Recent Study Could Have Implications for How to Handle CX Interactions
Oracle customer experience
Alex Gaw

Oracle Adds Customer Data Platform Functionality to Oracle Service

New Oracle Unity Integration Drives More Personalized Customer Service
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