Category: Enterprise Software & Digital Workflows

ServiceNow Delivers Robust Results in Q3 2023, Beating Expectations
October 27, 2023

ServiceNow Delivers Robust Results in Q3 2023, Beating Expectations

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q3 2023 earnings and discuss how the company’s strong AI strategy and execution plan are delivering robust results to customers...
Low-Code/No-Code Development Platforms: Democratizing and Speeding Application Development Via Code Abstraction Tools - Enterprising Insights, Episode 2
October 26, 2023

Low-Code/No-Code Development Platforms: Democratizing and Speeding Application Development Via Code Abstraction Tools – Enterprising Insights, Episode 2

In this episode of Enterprising Insights, The Futurum Group's Research Director Keith Kirkpatrick is joined by Clint Wheelock discuss low-code/no-code development platforms, and discuss the benefits, challenges, and key players...
Intradiem Launches Contact Center Agent Attrition Indicator
October 26, 2023

Intradiem Launches Contact Center Agent Attrition Indicator

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into Intradiem’s new agent attrition predictor that can help assess burnout and offer recommendations....
New Video Capability Brought Into 8x8 Contact Center
October 26, 2023

New Video Capability Brought Into 8×8 Contact Center

Sherril Hanson, Senior Analyst at The Futurum Group, dives into 8x8’s new video functionality in its contact center solution. Agents can now natively provide a video interaction directly from Agent...
Microsoft Q1 2024 Earnings Outperform Expectations
October 25, 2023

Microsoft Q1 2024 Earnings Outperform Expectations

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Microsoft’s Q1 2024 earnings and discuss how the company’s laser-like focus on AI and cloud computing are helping to drive revenue....
Unleashing the Power of AI: Cisco's Bold Webex Strategy
October 25, 2023

Unleashing the Power of AI: Cisco’s Bold Webex Strategy

Craig Durr, Research Director at The Futurum Group, delves into Cisco's latest AI innovations for Webex, highlighting their potential to revolutionize hybrid work communications....
Alphabet’s Strong Q3 Earnings Driven by Growth
October 25, 2023

Alphabet’s Strong Q3 Earnings Driven by Growth

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Alphabet’s Q3 2023 earnings and discuss how the company’s focus on AI will help drive additional revenue growth in the future....
Talking Qualcomm, Google, Lenovo, Oracle, Netsuite, NVIDIA, AWS, and SAP
October 24, 2023

Talking Qualcomm, Google, Lenovo, Oracle, Netsuite, NVIDIA, AWS, and SAP

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Qualcomm and Google's wearable platform, Lenovo’s Analyst Event, Oracle, NetSuite, SuiteWorld 2023, NVIDIA, AWS Chips,...
SAP Q3 Revenue Up 4% to €7.74 Billion as Cloud Growth Continues
October 24, 2023

SAP Q3 Revenue Up 4% to €7.74 Billion as Cloud Growth Continues

Daniel Newman and Todd R. Weiss, analysts with The Futurum Group, share their insights as SAP Q3 revenue is up 4% to €7.74 billion as cloud growth continues for the...
Oracle NetSuite SuiteWorld 2023
October 24, 2023

Oracle NetSuite SuiteWorld 2023

The Six Five team discusses Oracle NetSuite SuiteWorld 2023 in this highlight from episode 189 of The Six Five Webcast....
New CX Research from CallMiner, eduMe, and Calabrio
October 24, 2023

New CX Research from CallMiner, eduMe, and Calabrio

Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from CallMiner, eduMe, and Calabrio....
Intuit QuickBooks Bill Pay Driving Automation and Efficiency
October 24, 2023

Intuit QuickBooks Bill Pay Driving Automation and Efficiency

Keith Kirkpatrick, Research Director at The Futurum Group, covers Intuit’s launch of QuickBooks Bill Pay and discusses how this solution, along with the vendor’s use of AI, is setting up...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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