Login

Category: Enterprise Applications

Acknowledging the Impact of Agent Experience on Customer Experience
Keith Kirkpatrick

Acknowledging the Impact of Agent Experience on Customer Experience

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the benefits of implementation new technology such as AI to better support agents and enable greater automation, and the advantages provided by the use of a modern, cloud-based contact center solution that can integrate and activate technology that creates better experiences and outcomes for both agents and customers.
Hammerspace and Vcinity Join Forces
Mitch Lewis

Hammerspace and Vcinity Join Forces

Hammerspace and Vcinity Announce Partnership to Accelerate Data Movement
Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on a joint solution from Hammerspace and Vcinity that was on display at SC23.
Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center
Keith Kirkpatrick

Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center

In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact centers fail to deliver results, the need to support a modern customer journey and lifecycle, the use of modern tools and approaches to deliver CX efficiently, and how to convert positive agent experiences into increased customer satisfaction and loyalty.
The Six Five Insider at IBM Analyst Day with Rob Thomas and Dr Dario Gil
Daniel Newman

The Six Five Insider at IBM Analyst Day with Rob Thomas and Dr. Dario Gil

On this episode of The Six Five – Insider, hosts Daniel Newman and Patrick Moorhead welcome IBM’s Rob Thomas, SVP IBM Software and CCO and Dr. Dario Gil, SVP and Director to continue their conversation on IBM’s AI business strategy.
Cisco Study Finds Only 14% of Global Organizations Are AI-Ready
Keith Kirkpatrick

Cisco Study Finds Only 14% of Global Organizations Are AI-Ready

Results from the Cisco AI Readiness Index Indicate Few Companies Are Truly Prepared to Deploy and Leverage AI
Keith Kirkpatrick, Research Director at The Futurum Group, covers Cisco’s AI Readiness Index and delves into the factors that organizations must address prior to rolling out generative AI platforms, tools, and applications.
Consolidating Applications to Improve Efficiency, Leverage Technology Investments, and Tighten Security - Enterprising Insights, Episode 5
Keith Kirkpatrick

Consolidating Applications to Improve Efficiency, Leverage Technology Investments, and Tighten Security – Enterprising Insights, Episode 5

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick covers tech stack sprawl, its causes and risk to the enterprise, and offerings from vendors to reduce or eliminate sprawl.
HPE Invests in LLM Aleph Alpha to Fuel On-Premises AI Strategy
Mark Beccue

HPE Invests in LLM Aleph Alpha to Fuel On-Premises AI Strategy

A Strategic Partnership in a Highly Secure, Private On-Premises AI Stack Key for Many Enterprise Markets
Mark Beccue, Research Director at The Futurum Group, examines HPE’s investment in Aleph Alpha LLM to fuel on-premises AI strategy across enterprise markets.
ServiceNow Launches Expansion to Now Assist Generative AI Offerings
Keith Kirkpatrick

ServiceNow Launches Expansion to Now Assist Generative AI Offerings

New Generative AI Enhancements Help Remove Barriers Among Humans, Information, and Workflows
Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s latest generative AI enhancements, including Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management.
Teradata AI Unlimited Serverless Analytics Coming to Microsoft Fabric
tweiss@futurumresearch.com

Teradata AI Unlimited Serverless Analytics Coming to Microsoft Fabric

The New Teradata AI Unlimited Serverless Cloud-Based AI/ML Engine Is Being Natively Integrated with Microsoft Fabric and Microsoft’s OneLake Unified Multi-Cloud Data Lake
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights as Teradata AI Unlimited serverless analytics are coming to Microsoft Fabric and the Microsoft OneLake unified, multi-cloud data lake through a native integration.
Copilot for Service Introduced by Microsoft
Keith Kirkpatrick & Sherril Hanson

Copilot for Service Introduced by Microsoft

The Solution Takes Aim at Customer Service Use Cases, Quickly Providing Information and Guidance to Agents
The Futurum Group’s Keith Kirkpatrick and Sherril Hanson share their thoughts on Microsoft’s Copilot for Service, which provides information and guidance to agents when and where they need it, and discuss Microsoft’s platform advantage.
Zoom Revenue Up 3.2% to $1.4 Billion in Q3, Beating Analyst Estimates
Daniel Newman & tweiss@futurumresearch.com

Zoom Revenue Up 3.2% to $1.4 Billion in Q3, Beating Analyst Estimates

Zoom Revenue Was Solid Again in Q3 of FY 2024, Showing Steady Growth and Providing Positive Momentum Heading Into 2024 for the Video Conferencing and Collaboration Software Vendor
Daniel Newman and Todd R. Weiss, analysts with The Futurum Group, share their insights as Zoom revenue is up 3.2% to $1.4 billion in Q3, beating estimates as the video conferencing and collaboration vendor reported its latest earnings.
The Low-Code/No-Code Development Platform Market
Keith Kirkpatrick

Market Insight Report: The Low-Code/No-Code Development Platform Market

In our latest Market Insight Report, The Low-Code/No-Code Development Platform Market, we detail the top low-code/no-code development market drivers, discuss the core capabilities that should be embedded in any low-code or no-code platform, identify the key risks strategies and risks involved with low-code/no-code development, and profile five leading low-code/no-code development platform providers.
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.