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Category: Enterprise Applications

Enterprising Insights, Episode 27 - Contact Center New Product News
Keith Kirkpatrick

Enterprising Insights, Episode 27 – Contact Center New Product News

In this episode of Enterprising Insights, host Keith Kirkpatrick discusses recent contact center product announcements, focusing specifically on news from Microsoft Dynamics 365 Contact Center and Cisco’s Webex Contact Center.
How Automated Batch Release Management Can Transform the Pharmaceutical and MedTech Industries and Enhance Patient Care
Keith Kirkpatrick & Daniel Newman

How Automated Batch Release Management Can Transform the Pharmaceutical and MedTech Industries and Enhance Patient Care

In this research brief, How Automated Batch Release Management Can Transform the Pharmaceutical and MedTech Industries and Enhance Patient Care-- done in partnership with SAP-- we address the challenges faced by pharmaceutical manufacturers with managing the batch release process, discuss the best practices for automating this process, and discuss SAP’s solution designed to specifically address these challenges.
Discover Adobe Experience Platform AI Assistant
Keith Kirkpatrick

Adobe Experience Platform AI Assistant Is Generally Available

Generative AI Assistant Tech Leverages Company Data and Strict Privacy Controls to Deliver Enterprise-Grade Experiences
Keith Kirkpatrick, Research Director with The Futurum Group, covers Adobe’s general availability release of Adobe Experience Platform AI Assistant, and discusses the strategy Adobe needs to take around AI safety messaging in the future.
Salesforce Announces Asset Management Tools Powered by Analytics AI
Keith Kirkpatrick

Salesforce Announces Asset Management Tools Powered by Analytics AI

Real-Time Data and Intelligence Designed to Help Field Service Workers Monitor and Maintain Physical Assets
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s new asset-management enhancements, and discusses how these tools are integral to the company’s success in the competitive manufacturing and industrial verticals.
Cisco Announces AI Enhancements to Webex Contact Center
Keith Kirkpatrick

Cisco Announces AI Enhancements to Webex Contact Center

Two New Features – Automatic CSAT Generation and Agent Burnout Detection – Help the Solution Stand Apart from the Crowd
Keith Kirkpatrick, Research Director with The Futurum Group, covers Cisco’s new CCaaS enhancements that are powered by AI, and are designed to improve both agent and customer experiences.
Zoho's Business Impact: From SMB to Enterprise
Lisa Martin
Lisa Martin, Cory Johnson & Keith Kirkpatrick

Zoho’s Business Impact: From SMB to Enterprise

In this engaging episode of the Six Five On the Road, our hosts dive into how Zoho's comprehensive suite of applications is revolutionizing businesses from SMBs to large enterprises, detailing the transformational impact of Zoho's products across various sectors.
Epicor Announces Grow Portfolio at Epicor Insights 2024
Keith Kirkpatrick

Epicor Announces Grow Portfolio at Epicor Insights 2024

ERP Vendor Leans Into Industry Expertise, AI, and Automation Within Workflows
Keith Kirkpatrick, Research Director with The Futurum Group, covers Epicor Insights 2024, and discusses the new Epicor Grow portfolio, Epicor Prism, and industry-specific AI-powered products announced at the conference.
Insights Unveiled: Key Takeaways from Zoholics - Six Five On The Road
Lisa Martin
Cory Johnson, Lisa Martin & David Nicholson

Insights Unveiled: Key Takeaways from Zoholics – Six Five On The Road

Six Five Media hosts Cory Johnson, Lisa Martin, and Dave Nicholson share their insights on the groundbreaking developments from Zoholics. This conversation dives into Zoho's innovative strides and strategic vision, showcasing how they're paving the way in the tech industry.
Zoho's Strategy for Tackling AI Challenges in the Enterprise - Six Five On The Road
Lisa Martin
Cory Johnson & Lisa Martin

Zoho’s Strategy for Tackling AI Challenges in the Enterprise – Six Five On The Road

Ram Ramamoorthy, Director of AI Research at Zoho Corporation, joins Cory Johnson and Lisa Martin to share his insights on Zoho's innovative strategies for tackling AI challenges in the enterprise. This discussion illuminates how Zoho is leading the charge in integrating AI technology to enhance business operations and decision-making.
Zoho Announces CRM for Everyone
Keith Kirkpatrick

Zoho Announces CRM for Everyone

Enhancements to CRM Platform Focuses on Customization and Access to Data
Keith Kirkpatrick, Research Director with The Futurum Group, covers Zoholics 2024, and discusses the new CRM for Everyone product enhancements.
Dr. Bob Sutor
Dr. Bob Sutor & Keith Kirkpatrick

SAP to Acquire Digital Adoption Platform and AI Provider WalkMe

WalkMe Strengthens SAP’s Portfolio for AI-Based Business Automation and Transformation
The Furturum Group’s Dr. Bob Sutor and Keith Kirkpatrick examine SAP’s planned acquisition of Digital Adoption Platform provider WalkMe. The acquisition enhances SAP’s business automation and transformation portfolio with additional AI capabilities.
Smartsheet Q1 FY2025: Significant Revenue Increase and Efficiency Gains Despite Net Loss
Keith Townsend
Keith Townsend

Smartsheet Q1 FY2025: Significant Revenue Increase and Efficiency Gains Despite Net Loss

The Futurum Group’s Global Advisor, Keith Townsend, covers Smartsheet's Q1 FY25 results, illustrating the company's strong momentum and successful execution of its growth strategies. The strong revenue growth, particularly in subscription services, and the significant improvement in profitability metrics reflect the company's effective management and operational efficiency.
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