Category: CIO & Technology Buyers

March 29, 2022

Amdocs Customer Engagement eBook

March 29, 2022

Give the Customer Service Agents Wings

March 29, 2022

EC 2022: Mavenir Communicates New Business Communications Portfolio Capabilities

Mavenir unveils a SaaS portfolio of business communications for CSPs, channels and systems integrators aimed at meeting the customer engagement, business messaging, CPaaS, UCaaS, and CCaaS needs of all businesses...
March 29, 2022

Apple Reportedly Preps for a Hardware Subscription Model — Why That’s a Smart Move

Futurum analyst Michael Diamond discusses Apple rumored to be moving its iPhone to a subscription service model and why that’s a smart move for the company. He also explores the...
employee experience product launches
March 28, 2022

New EX Products from Qualtrics, Motivosity, Achievers, and 15Five

omnichannel customer engagement
March 28, 2022

Omnichannel Customer Engagement

March 25, 2022

Red Hat Lowers Barrier to AI Adoption and Updates Core OpenShift Platform

Futurum’s Steven Dickens provides his take on the recent announcements from Red Hat. As the Kubernetes landscape becomes ever more competitive, Red Hat strengthens its partnership with industry leader NVIDIA...
March 25, 2022

Qualcomm Launches $100 Million Snapdragon Metaverse Fund Designed to be a Launchpad for XR Developers and Spur Innovation

Futurum analyst Michael Diamond discusses Qualcomm’s new Snapdragon Metaverse Fund that is designed to find best-of-breed developers creating rich content for extended reality in the future and spur innovation in...
March 25, 2022

NVIDIA GTC 2022: NVIDIA and Pluribus Networks Seek to Unify and Secure Cloud Networks by Extending SDN Fabric Automation to DPUs

NVIDIA and Pluribus Networks showcase their collaboration at GTC 2022 to advancing unified and secure cloud networks through the extension of SDN fabric automation to DPUs. Futurum’s Ron Westfall assesses...
CX for contact centers
March 25, 2022

CX for Contact Centers

telecom customer care
March 25, 2022

T-Mobile to Revamp Enterprise Business with New Customer Care Focus

mobile customer experience
March 25, 2022

Optimizing CX for Mobile Interactions

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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