Category: CIO & Technology Buyers

July 28, 2026

Building A Digital-Native Airline: How IBM Powered Riyadh Air’s Launch

In our latest case study, Building a digital-native airline: How IBM powered Riyadh Air's launch, completed in partnership with IBM, Futurum Research examines how orchestration and integration discipline helped a...
July 27, 2026

How Will TeamViewer and ServiceNow Reshape Autonomous IT Operations?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how the TeamViewer ServiceNow partnership combines remote connectivity with workflow automation to reshape autonomous IT operations...
July 27, 2026

Salesforce’s $1.6B Win Signals a New Era in Veteran Care Technology

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Salesforce's $1.6B VA contract signals a pivotal shift toward AI-enhanced veteran care and modernized public sector service...
July 20, 2026

Can Lenovo’s World Cup AI Moment Cement Its Enterprise PC Dominance?

Lenovo's AI-powered Referee View at FIFA World Cup 2026 showcases enterprise AI capabilities globally, positioning the company as a market leader as 85.4% of enterprises pilot AI PCs in a...
July 20, 2026

Lenovo’s 90% Renewable Energy Milestone Sharpens Its AI PC Competitive Edge

Lenovo's FY2025-26 ESG Report reveals a 90% renewable energy milestone, positioning the company as a sustainability leader in AI-enabled devices and capturing enterprise procurement preference through responsible innovation credentials....
July 20, 2026

Are Managed Services Failing to Deliver Real Business Outcomes?

Apps Associates argues that true success requires monitoring critical business processes, not just uptime metrics, fundamentally redefining how organizations evaluate service delivery....
July 20, 2026

LogicMonitor’s New Leadership: Aiming for AI-Driven Observability Success

LogicMonitor appoints industry veteran Prabhu Nakkeeran as CTO to lead agentic AI integration, addressing critical reliability and hallucination management challenges in enterprise IT operations....
July 17, 2026

The AI Stack: How Vendors Are Composing AI Strategy

Futurum's Mitch Ashley shares insights on the durable eight-layer AI stack and six emerging archetypes that help vendors and decision-makers interpret AI strategy commitments in a rapidly evolving market....
July 16, 2026

How Presidio’s ISO/IEC 42001 Certification Sets a New Standard in AI Governance

Presidio achieves ISO/IEC 42001 certification as a credentialed AI partner, addressing the 55.6% expertise gap among channel partners and setting a new competitive standard in enterprise AI governance....
Selling Agent Provenance to the CIO: Entire Changes Who Signs
July 14, 2026

Selling Agent Provenance to the CIO: Entire Changes Who Signs

Futurum stakes a position on Entire's distributed Git launch: agent provenance is the control point, the mirror network is the wedge, and the decision moves to the CIO. The analysis...
SAP's Flexible Support Overhaul Raises the Stakes for Enterprise Software Loyalty
July 10, 2026

SAP’s Flexible Support Overhaul Raises the Stakes for Enterprise Software Loyalty

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, SAP's flexible support model and customer-centric approach help compete for enterprise loyalty as 74% of enterprises consider...
Zoom's Platform-Agnostic AI Receptionist Reshapes Telephony Competition
July 10, 2026

Zoom’s Platform-Agnostic AI Receptionist Reshapes Telephony Competition

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Zoom's Virtual Agent Receptionist disrupts legacy phone systems and accelerates enterprise adoption of GenAI-powered customer service solutions....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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