Category: CIO & Technology Buyers

September 28, 2022

Bose Will Use Qualcomm’s S5 Audio SoCs to Deliver Excellent Audio Experiences

Futurum Analyst Michael Diamond, discusses Qualcomm and Bose continued collaboration that was confirmed at IFA earlier this month. Diamond offers insight on Bose tapping Qualcomm’s S5 Audio SoC to power...
September 28, 2022

Ericsson Smartly Targets Mobile Network Efficiency and Resilience with Service Continuity AI App Suite

Futurum’s Ron Westfall examines why Ericsson’s introduction of its Service Continuity AI app suite can provide the automation capabilities that CSPs require to improve overall network efficiency and resiliency across...
September 28, 2022

Salesforce Genie Ready to Turn CRM into Data Powerhouse

At Dreamforce last week, Salesforce announced Salesforce Genie, a real-time data platform that powers Customer 360. Principal Analyst Daniel Newman dives into what we can expect from Salesforce Genie, and...
September 28, 2022

Qualcomm Automotive Investor Day: Enabling the Car of the Future

Qualcomm hosted its first Automotive Investor Day where CEO Cristiano Amon and other members of the Qualcomm executive team made several announcements. Futurum's Daniel Newman takes a look at these...
Employee Experience
September 28, 2022

Employee Experience

September 28, 2022

Conventional Wisdom About Multi Cloud Wasn’t Very Wise – The Six Five Summit Sessions

Conventional Wisdom About Multi Cloud Wasn't Very Wise – The Six Five Summit Sessions...
Candidate experience
September 27, 2022

Candidate Experience Is an Important Pre-Employee Experience

September 27, 2022

Zendesk’s Intelligent Triage and Smart Assist Launches — Featuring Functionality Designed to Speed Customer Support Resolutions

Futurum’s Shelly Kramer covers Zendesk maximizing machine learning to improve the features of its platforms with customer sentiment and intent functionality with its newly launched Intelligent Triage and Smart Assist....
September 27, 2022

Ring Camera Now has Video End-to-End Encryption for its Battery Powered Devices

Futurum analyst Michael Diamond discusses the Amazon Ring camera service that now offers its battery powered devices with end-to-end encryption offering its users an extra layer of protection and addressing...
September 27, 2022

Moving Beyond Meetings: How Collaboration Platforms are Driving Innovation for Customer Experience – The Six Five Summit Sessions

Moving Beyond Meetings: How Collaboration Platforms are Driving Innovation for Customer Experience – The Six Five Summit Sessions...
Microsoft Viva product enhancements
September 26, 2022

Microsoft Announces Major Viva Enhancements and Work Trend Research

CX surveys and research studies
September 26, 2022

New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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