Category: CIO & Technology Buyers

CX customer wins and case studies
February 6, 2023

Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia

February 6, 2023

Microsoft Viva Sales Adds Generative AI-Powered Experiences, Helping Sellers Improve the Content and Timeliness of Email Communications

Futurum principal analyst Shelly Kramer takes a look at Microsoft’s newly announced Microsoft Viva Sales offering, which shows the company is wasting zero time working to maximize newly acquired OpenAI...
Amazon Q4 2022 Revenues Rises to $149.2 Billion, Up 9 Percent YoY
February 6, 2023

Amazon Q4 2022 Revenues Rises to $149.2 Billion, Up 9 Percent YoY

Futurum analysts Daniel Newman and Michael Diamond cover Amazon's recent Q4 2022 earnings and what they mean for the company’s Amazon Web Services and consumer facing ecommerce businesses....
February 3, 2023

Cisco at ISE 2023: Multiple Webex Announcements Around Advancing the Hybrid Work Experience With Audio AI Innovations

Futurum principal analyst Shelly Kramer takes a look at the new collaboration devices and interoperability features Webex by Cisco unveiled at Integrated Systems Europe (ISE) 2023 held in Barcelona this...
CX surveys and research studies
February 3, 2023

New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone

February 3, 2023

Neat Introduces Neat Pulse, a Comprehensive Offering of Support and Management Services to Deliver Complete Video Device Control

Futurum principal analyst Shelly Kramer explores Neat’s newly announced Neat Pulse offering, a comprehensive offering of support and management services that is designed to provide businesses easy, efficient, and reliable...
February 2, 2023

T-Mobile Q4 2022 & FY 2022: Smashing Milestones and Competition

Futurum’s Ron Westfall and Daniel Newman assess T-Mobile’s Q4 2022 and FY 2022 results and why the attainment of its highest ever postpaid account net additions as well as postpaid...
February 2, 2023

Juniper Q4 2022 and FY 2022 Earnings: Momentum is on Juniper’s Side

Futurum’s Ron Westfall and Daniel Newman assess Juniper’s financial results for the fourth quarter and full year of fiscal 2022 and why they validate the company is sustaining market-wide momentum...
CX Innovators - Dan Barnhart of Transamerica
February 2, 2023

CX Innovators: Dan Barnhart, Transamerica

February 2, 2023

Wainhouse Live! From the Show Floor at ISE 2023

In this episode of the Wainhouse Live! From the Show Floor, senior analysts Craig Durr and Dan Root discuss what they have seen at ISE 2023 and provide a look...
February 2, 2023

Wainhouse Live! From the Show Floor with Jabra at ISE 2023

In this episode of the Wainhouse Live! From the Show Floor, senior analyst Craig Durr talks with Jabra’s Holger Reisinger about how technology and Jabra’s professional audio solutions are increasing...
February 2, 2023

Wainhouse Live! From the Show Floor with Google at ISE 2023

In this episode of the Wainhouse Live! From the Show Floor, senior analyst Craig Durr is joined by Google’s Mark Ewing to discuss the expansion of Google Meet, new partnerships,...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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