Category: CIO & Technology Buyers

Cybersecurity is Everyone’s Job
July 12, 2023

Cybersecurity is Everyone’s Job

Dave Raffo, Senior Analyst at The Futurum Group discusses the key findings from his recent research study with CISOs on determining what tools and processes they use to combat ransomware...
Balancing Average Resolution Time With CSAT in the Generative AI Era
July 11, 2023

Balancing Average Resolution Time With CSAT in the Generative AI Era

Keith Kirkpatrick, Research Director at The Futurum Group discusses the impact of generative AI on the average resolution time (ART) metric, and the steps that organizations must take with agent...
The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management
July 11, 2023

The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management

Clint Wheelock, Chief Research Officer at The Futurum Group, takes a look at the recent announcement by Ridecell of the launch of Ridecell Fleet Transformation Cloud, which leverages digital technologies...
AI Contact Center Training Tools Provide Efficiency, But Need Guardrails
July 11, 2023

AI Contact Center Training Tools Provide Efficiency, But Need Guardrails

Keith Kirkpatrick, Research Director at The Futurum Group covers Zenarate’s AI Coach and its most recent funding round, and discusses the lack of information provided around bias mitigation in the...
SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023
July 11, 2023

SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023

Sherril Hanson, Senior Analyst at The Futurum Group covers SurveyMonkey’s research data on the disconnect between CX professionals and customers, challenges in customer feedback programs, and what companies need to...
The Main Scoop, Episode 12: Is Cloud at an Inflection Point?
July 11, 2023

The Main Scoop, Episode 12: Is Cloud at an Inflection Point?

On this episode of The Main Scoop, hosts Daniel Newman and Greg Lotko, SVP & GM, Mainframe Software Division of Broadcom, talk with David Linthicum from Deloitte Consulting to unpack...
Six Five Insider with Micron's Chris Moore
July 10, 2023

Six Five Insider Edition with Micron’s Chris Moore, VP of Marketing, Mobile Business Unit

Daniel Newman and Patrick Moorhead sit down with Micron’s Chris Moore, VP of Marketing, Mobile Business Unit for a conversation on Micron’s recent announcement of Micron UFS 4.0, generative AI...
NetApp BlueXP Boosts Cyber-Resiliency Capabilities
July 7, 2023

NetApp BlueXP Boosts Cyber-Resiliency Capabilities

Mitch Lewis, Research Analyst at The Futurum Group, assesses new data protection and cyber-resiliency focused updates to NetApp’s BlueXP multi-cloud data management platform....
Making Markets EP46- Silicon Labs President and CEO Matt Johnson on the State of the Market, Scaling IoT, and the Impact of AI
July 7, 2023

Making Markets EP46: Silicon Labs President and CEO Matt Johnson on the State of the Market, Scaling IoT, and the Impact of AI

In this episode of Making Markets, Matt Johnson, President and CEO of Silicon Labs, talks with host Daniel Newman about the state of the market, scaling Internet of Things (IoT)...
Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions
July 7, 2023

Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions

The Futurum Group’s Ron Westfall assesses why Cisco uplifts its end-to-end Network Assurance as well as Data Center and Provider Connectivity portfolio capabilities with the Accedian and SamKnows acquisitions. Now...
FTW.Marvell Powers Automotice Ethernet into Global Prominence
July 6, 2023

Marvell Powers Automotive Ethernet Switch Technology into Global Prominence | Futurum Tech Webcast

Marvell Technologies new Brightlane Q622x family of central Automotive Ethernet switches raises the technical and competitive bar for the fast-growing automotive switch category in powering the support of zonal architectures...
NVIDIA Snowflake
July 5, 2023

NVIDIA & Snowflake

The Six Five team discusses the NVIDIA-Snowflake partnership....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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