Category: CIO & Technology Buyers

5G Factor Video Research Note: Qualcomm Promotes the 5G Standalone Cause
July 26, 2023

5G Factor Video Research Note: Qualcomm Promotes the 5G Standalone Cause

Futurum’s Ron Westfall and Clint Wheelock explore how chipmakers are powering innovation across the 5G ecosystem including Qualcomm’s advocacy of operators accelerating their 5G Standalone implementations to swiftly broaden developer...
5G Factor Video Research Note: Samsung Electronics and MediaTek Demonstrate 5G Uplink Capabilities with Three Transmit Antenna
July 26, 2023

5G Factor Video Research Note: Samsung Electronics and MediaTek Demonstrate 5G Uplink Capabilities with Three Transmit Antenna

Futurum’s Ron Westfall and Clint Wheelock explore how chipmakers are powering innovation across the 5G ecosystem taking a look at Samsung and Mediatek demonstrating 3Tx antenna capabilities that can be...
Dynatrace's Hypermodal AI: Revolutionizing Observability and Security in the Digital Age
July 26, 2023

Dynatrace’s Hypermodal AI: Revolutionizing Observability and Security in the Digital Age

Steven Dickens, VP & Practice Leader at The Futurum Group shares his insights on the Dynatrace’s announcement of its Hypermodal AI capability, which is designed to improve observability and security...
New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX
July 26, 2023

New CX Research From NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, and IrisCX

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX research reports and survey findings from NTT Limited, Qualtrics XM Institute, Limitless, MoEngage, IrisCX....
Balto's Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences
July 26, 2023

Balto’s Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences

Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into Balto’s Real-Time Index, launched in 2022 by the company’s Conversation Excellence Lab. The index takes in data from...
CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage
July 26, 2023

CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX...
New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS
July 26, 2023

New Acquisitions by Bloomfire, Silver Lake and CPP, Tata, Cyara, and DAS

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest M&A stories in the CX space. In this edition, he writes about new acquisition by Bloomfire...
Broadcom CMA Approval
July 25, 2023

Broadcom CMA Approval

The Six Five team discusses the approval of Broadcom's acquisition of VMWare by the UK's CMA, the largest transaction the CMA has ever investigated....
Microsoft Bing Search and Sales Copilot AIM
July 25, 2023

Microsoft Bing Search and Sales Copilot AIM

The Six Five team discusses Microsoft Bing Search and Sales Copilot AIM....
IBM Q2 2023 Earnings
July 25, 2023

IBM Q2 2023 Earnings

The Six Five team discusses IBM's Q2 2023 earnings release....
SAP Q2 2023 Earnings
July 25, 2023

SAP Q2 2023 Earnings

The Six Five team discusses SAP's Q2 2023 earnings release and SAP's approach to cloud and implementing AI....
Oracle MySQL Heatwave Lakehouse GA
July 25, 2023

Oracle MySQL Heatwave Lakehouse GA

The Six Five team discusses the Oracle announcement of the general availability of MySQL HeatWave Lakehouse....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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