Category: CIO & Technology Buyers

CX Wins With Algolia, RingCentral, and WalkMe
September 19, 2023

CX Wins With Algolia, RingCentral, and WalkMe

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
So, I Received a Paper Feedback Survey in the Mail
September 19, 2023

So, I Received a Paper Feedback Survey in the Mail

Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on how two recently received paper surveys hit the mark (or did not)....
CX Wins with Amperity, MoEngage, and UKG
September 19, 2023

CX Wins with Amperity, MoEngage, and UKG

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
What the Autonomous Enterprise Looks Like and Why It Matters for Today’s Businesses | Futurum Tech Webcast
September 19, 2023

What the Autonomous Enterprise Looks Like and Why It Matters for Today’s Businesses – Futurum Tech Webcast

The Furutum Group’s Daniel Newman is joined by Pega’s CTO, Don Schuerman, for a conversation on what the autonomous enterprise looks like and why it matters for today’s businesses....
CX: New Funding for Gleen and Videobot, and Klaviyo Files for IPO
September 19, 2023

CX: New Funding for Gleen and Videobot, and Klaviyo Files for IPO

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX funding activity for customer service startup Gleen and interactive video provider Videobot, along with news...
Salesforce Announces Einstein Copilot and Einstein Copilot Studio
September 19, 2023

Salesforce Announces Einstein Copilot and Einstein Copilot Studio

Keith Kirkpatrick, Research Director at The Futurum Group, covers the launch of Salesforce Einstein Copilot and Einstein Copilot Studio, and discusses how trust is at the center of Salesforce’s AI...
Netcracker GenAI Telco Solution
September 19, 2023

Netcracker GenAI Telco Solution: Using Knowledge and Trust to Boost the Value of Generative AI in Telecom

In our latest research brief, done in partnership with Netcracker, we take a look at the Netcracker GenAI Solution and why it meets the challenges of adopting generative AI technology,...
Adobe Revenue for Q3 2023 Again Sets a Record at $4.89 Billion
September 19, 2023

Adobe Revenue for Q3 2023 Again Sets a Record at $4.89 Billion

The Futurum Group’s Daniel Newman and Todd R. Weiss share their insights as Adobe revenue for Q3 2023 again sets a record at $4.89 billion....
Salesforce Dreamforce 2023 San Francisco
September 18, 2023

Salesforce Dreamforce 2023 San Francisco

The Six Five Team discusses Salesforce Dreamforce 2023 San Francisco....
Adobe Q3 2023 Earnings, Goes GA with Generative AI Products
September 18, 2023

Adobe Q3 2023 Earnings, Goes GA with Generative AI Products

The Six Five Team discusses Adobe Q3 2023 Earnings, Goes GA with Generative AI Products....
Oracle Q1 2024 Earnings
September 18, 2023

Oracle Q1 2024 Earnings

The Six Five Team discusses Oracle Q1 2024 Earnings....
Apple September 2023 Event
September 18, 2023

Apple September 2023 Event

The Six Five Team discusses Apple September 2023 Event....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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