Category: CIO & Technology Buyers

AWS re:Invent: AWS Unveils Next-Generation Graviton, Trainium Chips
November 30, 2023

AWS re:Invent: AWS Unveils Next-Generation Graviton, Trainium Chips

The Futurum Group’s Daniel Newman, Steven Dickens, and Dave Raffo analyze AWS chip launches at re:Invent after the hyperscaler delivered its next-generation Graviton and Trainium processors....
New CX Wins with Salesforce, Genesys, 8x8, Sprinklr, and Medallia
November 30, 2023

New CX Wins with Salesforce, Genesys, 8×8, Sprinklr, and Medallia

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX...
The Six Five On the Road at AWS re:Invent with Nick Coult
November 29, 2023

The Six Five On the Road at AWS re:Invent with Nick Coult

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Nick Coult, GM at AWS Elastic Containers (ECS), for a conversation on...
The Futurum Group with OpenText at AWS re:Invent 2023 - Futurum Tech Webcast
November 29, 2023

The Futurum Group with OpenText at AWS re:Invent 2023 – Futurum Tech Webcast

The Futurum Group’s Steven Dickens is joined by Neil Fowler, SVP Engineer for the Application Modernization and Connectivity Product Group at OpenText for a conversation on OpenText’s partnership with AWS...
Get Real About Cyber Resilience with Veritas - Futurum Tech Webcast
November 29, 2023

Get Real About Cyber Resilience with Veritas – Futurum Tech Webcast

The Futurum Group’s Camberley Bates is joined by Simon Jelley, GM, Data Protection as a Service and Chris Wiborg, VP Product and Solutions Marketing at Veritas for a conversation on...
Amazon to Provide Free AI Skills Training to 2 Million Workers by 2025
November 29, 2023

Amazon to Provide Free AI Skills Training to 2 Million Workers by 2025

Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about the move by Amazon to provide free AI skills training to 2 million workers by 2025 as...
Acknowledging the Impact of Agent Experience on Customer Experience
November 29, 2023

Acknowledging the Impact of Agent Experience on Customer Experience

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the...
Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center
November 29, 2023

Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center

In our latest Research Brief, Driving Revenue, Customer Loyalty, and Retention via a Modern Contact Center, completed in partnership with Local Measure, we discuss the reasons why so many contact...
When It Comes to Customer Experience, Application Experience Matters
November 28, 2023

When It Comes to Customer Experience, Application Experience Matters

Sherril Hanson, Senior Analyst at The Futurum Group, breaks down research results from Cisco focusing on digital and application experience and increased consumer expectations in this area....
Private 5G Networks – MSP Specialists
November 28, 2023

Market Insight Report: Private 5G Networks – MSP Specialists

In our latest Market Insight Report, Private 5G Networks – MSP Specialists, we take a deep dive into why private 5G Networks are gaining momentum as enterprises prioritize coverage, performance,...
5G Factor: Telco GenAI Blooming
November 28, 2023

5G Factor: Telco GenAI Blooming

The Futurum Group’s Ron Westfall and Todd R Weiss review key telco GenAI developments such as Netcracker’s introduction of its GenAI Telco solution, the Amdocs NVIDIA GenAI partnership, and SKT...
HP Q4 2023 Earnings Point to Market Recovery for the PC Segment
November 28, 2023

HP Q4 2023 Earnings Point to Market Recovery for the PC Segment

Olivier Blanchard, Research Director at The Futurum Group, shares his insights on the HP Q4 2023 earnings, which suggest a rebound for PCs in 2024 despite persistent market headwinds....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.