Category: CIO & Technology Buyers

CX Wins with NICE, Workvivo, and IBM
December 7, 2023

CX Wins with NICE, Workvivo, and IBM

Alex Gaw, Contributing Analyst at The Futurum Group, examines initiatives from CX providers NICE, Workvivo, and IBM with their respective partners Oodle Car Finance, Virgin Group, and NatWest Bank....
Amdocs Delivers a Telecom-Focused Autonomous Retail Store
December 7, 2023

Amdocs Delivers a Telecom-Focused Autonomous Retail Store

Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ launch of a telco-focused retail store, highlighting how existing, non-invasive tracking technology can be used to create seamless and friction-free...
Samsung Galaxy Watch Highlights the Value of Accessibility Innovation
December 7, 2023

Samsung Galaxy Watch Highlights the Value of Accessibility Innovation

Olivier Blanchard, Research Director at The Futurum Group, shares his insights on how the Galaxy Watch Universal Gestures suggests that intuitive touch-free UI is quietly becoming a core throughline of...
New Zoom Feature on Apple TV 4K Aims to Improve Meeting Accessibility
December 7, 2023

New Zoom Feature on Apple TV 4K Aims to Improve Meeting Accessibility

Craig Durr, Research Director at The Futurum Group, examines the new Zoom feature on Apple TV 4K aimed at improving the remote meeting experience....
‘Tis the Season: CX “Must Haves” for High-Volume Travel Periods
December 6, 2023

‘Tis the Season: CX “Must Haves” for High-Volume Travel Periods

In our latest Market Insight Report, ‘Tis the Season: CX “Must Haves” for High-Volume Travel Periods, we dive into the five must haves for high-volume travel periods, and what companies...
An Inside Look at Lattice Semiconductor's Latest FPGAs - Six Five in the Booth
December 6, 2023

An Inside Look at Lattice Semiconductor’s Latest FPGAs – Six Five in the Booth

On this episode of The Six Five – In the Booth, hosts Daniel Newman and Patrick Moorhead are joined by Lattice’s Deepak Boppana, for an inside look at Lattice Semiconductor’s...
Delivering Personalized Outreach via Dynamics 365 Customer Insights
December 6, 2023

Delivering Personalized Outreach via Dynamics 365 Customer Insights

In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for greater personalization and discusses the...
AWS re:Invent: With an Eye on AI, AWS Adds, Enhances Storage Services
December 6, 2023

AWS re:Invent: With an Eye on AI, AWS Adds, Enhances Storage Services

Dave Raffo, Senior Analyst at The Futurum Group, looks at file and object storage announcements at AWS re:Invent 2023 and how they fit with the hyperscaler’s generative AI strategy....
5G Factor: 5G FWA Gaining
December 6, 2023

5G Factor: 5G FWA Gaining

The Futurum Group’s Ron Westfall and Todd R Weiss review key 5G FWA developments including the T-Mobile Verizon 5G FWA horse race, Nokia’s new FastMile FWA products, and Ericsson’s recommendations...
Enhancing Sales and Service Efficiency via Microsoft Sales Copilot
December 6, 2023

Enhancing Sales and Service Efficiency via Microsoft Sales Copilot

In our latest Research Brief, Enhancing Sales and Service Efficiency via Microsoft Sales Copilot, completed in partnership with Microsoft, The Futurum Group discusses Microsoft Sales Copilot, designed to allow the...
New Generative AI Capabilities for Amazon Connect
December 6, 2023

New Generative AI Capabilities for Amazon Connect

Sherril Hanson, Senior Analyst at The Futurum Group, breaks down the Amazon Connect announcements at the busy AWS re:Invent event. These generative AI-supported enhancements will provide an improved customer experience...
Synopsys Revenue Hits $1.6B in Q4, Up 25% YoY, Beating Estimates
December 6, 2023

Synopsys Revenue Hits $1.6B in Q4, Up 25% YoY, Beating Estimates

The Futurum Group’s Daniel Newman and Todd R. Weiss share their insights as semiconductor EDA and IP vendor Synopsys reports revenue of $1.6 billion in Q4, up 25% YoY, beating...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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