Category: CIO & Technology Buyers

Agentic AI
May 20, 2026

Has Agentic AI in Customer Service Finally Delivered on Its Promise?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how agentic AI has moved beyond hype to deliver measurable customer service improvements, with adoption jumping...
90-Day Cloud ERP
May 20, 2026

Can Epicor’s 90-Day Cloud ERP Promise Reset Buyer Expectations for Speed and Value?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Epicor's 90-day cloud ERP program forces SAP, Oracle, and Microsoft to reconsider implementation timelines and competitive buyer...
Why Internal-Only Monitoring Fails Autonomous IT, and What Leaders Must Do Next
May 18, 2026

Why Internal-Only Monitoring Fails Autonomous IT, and What Leaders Must Do Next

Internal dashboards show green lights while users face outages. LogicMonitor reveals why internet performance monitoring is essential for CIOs managing complex digital ecosystems....
Unified Communications
May 15, 2026

RingCentral’s Customer Engagement Bundle for Microsoft Teams Raises the Stakes for Unified Communications

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how RingCentral's Customer Engagement Bundle for Microsoft Teams redefines unified communications by embedding AI-powered calling, receptionists,...
Zoho Mail's Client Scripting
May 15, 2026

Will Zoho Mail’s Client Scripting Redefine Email as a Workflow-First Platform?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines how Zoho Mail's Client Scripting feature embeds JavaScript automation directly into email workflows, enabling enterprises to...
Can Claude for Small Business Bridge the AI Adoption Gap for Main Street America?
May 15, 2026

Can Claude for Small Business Bridge the AI Adoption Gap for Main Street America?

Anthropic launches Claude for Small Business, embedding AI into QuickBooks, PayPal, and HubSpot. Though 78% of organizations plan increased AI investment, most allocate minimal budgets to practical automation....
Disrupt Legacy ITSM
May 14, 2026

Freshworks Bets on AI Agent Studio to Disrupt Legacy ITSM

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, Freshworks' AI Agent Studio disrupts legacy ITSM vendors with native integrations, no-code deployment, and platform-first ServiceOps positioning....
Is LogicMonitor the Real SolarWinds Alternative for Autonomous IT Simplicity?
May 13, 2026

Is LogicMonitor the Real SolarWinds Alternative for Autonomous IT Simplicity?

Enterprise IT teams need more than features—LogicMonitor's unified telemetry and AI-driven Autonomous IT reduce complexity and costs across hybrid environments....
Acer’s Q1 2026 Result Highlights Value of Diversification and Product Focus
May 12, 2026

Acer’s Q1 2026 Result Highlights Value of Diversification and Product Focus

Olivier Blanchard is the Research Director & Practice Lead, Intelligent Devices at Futurum, reviews Acer’s Q1 2026 results, focusing on diversification, PC momentum, and operating profit pressure....
The Autonomous Store: How Agentic AI is Redefining the Retail Experience
May 6, 2026

The Autonomous Store: How Agentic AI is Redefining the Retail Experience

In our latest Market Brief, The Autonomous Store: How Agentic AI is Redefining the Retail Experience, completed in partnership with Lenovo, Futurum Research explores how agentic AI is reshaping retail...
Lenovo’s AI Strategy Drives Enterprise Transformation in a Crowded Market
May 4, 2026

Lenovo’s AI Strategy Drives Enterprise Transformation in a Crowded Market

Lenovo announces advanced AI integration across operations to support enterprise digital transformation. As competitors like Microsoft and Dell vie for AI budgets, Lenovo's differentiation depends on execution and measurable outcomes...
Fusion Applications
May 1, 2026

Oracle Bets on Outcome-Driven AI Agents, But Will Enterprises Buy the Vision?

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, examines Oracle's pivot toward AI agents embedded in Fusion Applications, analyzing enterprise demand for measurable business value,...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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