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Category: CIO & Technology Buyers

Conversational CX Provider Quiq Focuses on Digital CX and Automation
January 3, 2024

Conversational CX Provider Quiq Focuses on Digital CX and Automation

Keith Kirkpatrick and Sherril Hanson of The Futurum Group speak with conversational CX provider Quiq to learn more about the platform and what makes it unique....
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New CX Wins with Medallia, Salesforce, and Amperity
January 2, 2024

New CX Wins with Medallia, Salesforce, and Amperity

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for Medallia, Salesforce, and Amperity in their partner initiatives with BSH Group, Miller Insurance,...
New CX Research from Domo, Treasure Data, and Apple
January 2, 2024

New CX Research from Domo, Treasure Data, and Apple

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Domo, Treasure Data, and Apple....
5G Connected Devices: Superior Security for the Globally Dispersed Workforce
January 2, 2024

5G Connected Devices: Superior Security for the Globally Dispersed Workforce

In our latest research brief, done in partnership with T-Mobile for Business, The Futurum Group’s Krista Macomber and Ron Westfall analyze the technological advancements and changing workplace dynamics that broaden...
Krista Case
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CX M&A News with Adobe, Alteryx, and Bazaarvoice
January 2, 2024

CX M&A News with Adobe, Alteryx, and Bazaarvoice

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX M&A news, featuring the Adobe-Figma breakup, the purchase of Alteryx, and the Bazaarvoice acquisition of...
New CX Wins with SugarCRM, Cognizant, and BlueConic
January 2, 2024

New CX Wins with SugarCRM, Cognizant, and BlueConic

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest CX wins for SugarCRM, Cognizant, and BlueConic in their partner initiatives with FSIoffice, the University of...
WalkMe Analyst Day Recap: Putting DAP Front and Center
December 28, 2023

WalkMe Analyst Day Recap: Putting DAP Front and Center

Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Analyst Day, which included insights around the company’s product, roadmap, go-to-market approach, and use of AI....
Navigating the Legal Landscape New York Times OpenAI and Microsoft Lawsuit
December 28, 2023

Navigating the Legal Landscape: The New York Times, OpenAI, and Microsoft Lawsuit Unveils the Future of Generative AI

Daniel Newman, Chief Analyst at The Futurum Group, shares his insights on the lawsuit between the New York Times, OpenAI, and Microsoft, which serves as a harbinger of challenges and...
Cloudera’s AI Ecosystem Advancements - Six Five On the Road
December 28, 2023

Cloudera’s AI Ecosystem Advancements – Six Five On the Road

On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Cloudera’s Priyank Patel for a conversation on Cloudera’s launch of their AI...
December 27, 2023

2024 Consumer Trends Report Indicates Continued Negative Outlook

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into DISQO’s 2024 Consumer Trends Report, tying the results to critical CX focus areas to keep customers satisfied and loyal....
Human Touch Still Needed in Customer Service Interactions
December 27, 2023

Human Touch Still Needed in Customer Service Interactions

Sherril Hanson of The Futurum Group digs into recent research from Cogito that points to the continued desire for human agents for customer service experiences....

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