Category: AI Platforms

Can ServiceNow and Microsoft Deliver Unified Oversight for AI Agents?
November 21, 2025

Can ServiceNow and Microsoft Deliver Unified Oversight for AI Agents?

Keith Kirkpatrick, Research Director at Futurum, shares insights on how new ServiceNow Microsoft AI integrations enhance governance, unify workflows, and connect agents across AI Control Tower, Agent 365, GitHub, and...
Salesforce Launches Agentforce Commerce as AI Shopping Traffic Jumps 119%
November 20, 2025

Salesforce Launches Agentforce Commerce as AI Shopping Traffic Jumps 119%

Keith Kirkpatrick, Research Director at Futurum, examines Salesforce’s Agentforce Commerce launch as AI-driven shopping traffic surges 119% and retailers prepare for AI agents to influence global Cyber Week orders....
From Potential to Production: Enterprise AI with a Partner Ecosystem
November 19, 2025

From Potential to Production: Enterprise AI with a Partner Ecosystem

In our latest market brief, From Potential to Production: Accelerating Enterprise AI Through a Collaborative Partner Ecosystem, completed in partnership with Hewlett Packard Enterprise (HPE), Futurum Research examines how a...
IFS Industrial X: Will the Focus on Physical World Use Cases for AI Resonate?
November 19, 2025

IFS Industrial X: Will the Focus on Physical World Use Cases for AI Resonate?

Keith Kirkpatrick, Research Director at Futurum, recaps IFS Industrial X Unleashed and discusses how the company is focusing on delivering AI benefits in the real world around safety, efficiency, and...
Will Zoho One Enhancements Drive More Confidence Among Enterprise Customers
November 19, 2025

Will Zoho One Enhancements Drive More Confidence Among Enterprise Customers?

Keith Kirkpatrick, Research Director at Futurum, shares his insights on Zoho’s latest Zoho One platform enhancements and discusses the potential impact on the company’s ability to successfully court new enterprise...
Are CIOs Ready to Bet Their Agentic Operating Model on Salesforce
November 18, 2025

Are CIOs Ready to Bet Their Agentic Operating Model on Salesforce?

Dion Hinchcliffe, VP and Practice Lead of Digital Leadership and CIO at Futurum, shares his insights on the CIO implications of Dreamforce 2025, unpacking Salesforce’s agentic strategy, competitive pressures, and...
Cisco Q1 FY 2026 AI Demand Lifts Outlook and Orders
November 14, 2025

Cisco Q1 FY 2026: AI Demand Lifts Outlook and Orders

Futurum Research analyzes Cisco’s Q1 FY 2026 results, highlighting AI infrastructure demand, campus refresh momentum, and a cloud-first security transition that lifts recurring revenue visibility into the second half of...
From Data Paralysis to AI-Powered Progress
November 13, 2025

From Data Paralysis to AI-Powered Progress

In our latest Research Brief, From Data Paralysis to AI-Powered Progress, completed in partnership with Databricks, Futurum explores the challenges holding enterprises back and explains how a modern data intelligence...
Intelligence at Scale How SAP’s AI Platform Delivers Enterprise-Wide Impact
November 13, 2025

Intelligence at Scale: How SAP’s AI Platform Delivers Enterprise-Wide Impact

In our latest Market Report, Intelligence at Scale: How SAP’s AI Platform Delivers Enterprise-Wide Impact, Futurum Research explores how embedded, platform-based AI helps enterprises move from isolated experiments to measurable,...
Will Asana’s Teammates Drive Better Collaboration Between Humans and AI Agents
November 12, 2025

Will Asana’s Teammates Drive Better Collaboration Between Humans and AI Agents?

Keith Kirkpatrick, Research Director at Futurum, shares his insights on Asana’s Work Innovation Summit, which included new product announcements incorporating AI and AI agents that can augment human workers and...
Chaos to Clarity The FinOps Imperative for Data, Analytics, and AI
November 10, 2025

Chaos to Clarity: The FinOps Imperative for Data, Analytics, and AI

In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, Futurum covers demand drivers for greater personalization and discusses the ways in...
Arm Q2 FY 2026 Earnings Highlight AI-Driven Royalty Momentum
November 10, 2025

Arm Q2 FY 2026 Earnings Highlight AI-Driven Royalty Momentum

Futurum Research analyzes Arm’s Q2 FY 2026 results, focusing on Neoverse data center momentum, CSS-driven mix shift, and ecosystem-led licensing growth as AI demand expands from smartphones to hyperscale....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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